OVERVIEW. The number one goal of everyone in our team is to make our Clients exceptionally happy. The. Level 3 Help Desk Technician. plays an important role in making sure that happens. The. Level 3 Help Desk Technician. handles escalated support requests for the. Service Delivery Team. They are assigned the support requests that the. Junior Helpdesk Technician. can’t handle. When help is needed the. Level 3 Help Desk Technician. can turn to the....
overview. The number one goal of everyone in our team is to make our Clients exceptionally happy. The. Account Manager. plays an important role in making sure that happens. The. Account Manager. is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling. When help is needed the. Service Delivery Manager. can assist with service related issues to ensure customer ...
