OVERVIEW. The number one goal of everyone in our team is to make our Clients exceptionally happy. The. IT Field Engineer. plays an important role in making sure that happens. The. IT Field Engineer. handles escalated support requests for the. Service Delivery Team. that require an onsite visit. When help is needed the. IT Field Engineer. can turn to the. Service Delivery Manager. for guidance and support. RESPONSIBILITIES & TASKS. CUSTOMER SERVIC...
overview. The number one goal of everyone in our team is to make our Clients exceptionally happy. The. Senior Systems Administrator. plays an important role in making sure that happens. The. Senior Systems Administrator. handles escalated support requests for the. Service Delivery Team. They are assigned the support requests that the. Junior Helpdesk Technician. can’t handle as well as any projects that require assistance as well as monitor and m...
overview. The number one goal of everyone in our team is to make our Clients exceptionally happy. The. Account Manager. plays an important role in making sure that happens. The. Account Manager. is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling. When help is needed the. Service Delivery Manager. can assist with service related issues to ensure customer ...
