PEOPLE ESSENTIAL FUNCTIONS

• Leads department and enterprise-wide projects with an emphasis on new technology and process improvement of existing systems. Leads the coordination of incident response events from detection to final remediation.

• Provides third level technical consulting to the Help Desk, application groups and business units and internal customers.

• Serves as a mentor and role model to more junior engineers. Assists in training and onboarding of new team members.

SERVICE ESSENTIAL FUNCTIONS

• Coordinates training and/or documentation for Help Desk staff and Desktop Technicians.

• Provides technical consultation on complex projects with server/data center requirements.

• Provides performance monitoring, technical support and trouble shooting of servers.

• Tests and deploys application packages and configurations. Manages large enterprise scale systems for all server and interface technologies.

• Ensures data integrity through backups, restores and takes a lead role in disaster recovery strategy, planning and execution.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs monitoring, technical support and advanced trouble-shooting of servers. Enforces and ensures proper change management is performed throughout the environment.

• Maintains standards and documentation for server and storage environments.

• Validates and maintains the security posture of all server engineering applications and changes.

FINANCE ESSENTIAL FUNCTIONS

• Researches and evaluates vendor proposals for hardware standardization and software solutions.

• Designs and assesses usage to determine appropriate support for legacy systems.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Supports and provides input towards strategic and advanced planning, design, and implementation of servers systems, server virtualization and hardware.

• Maintains advanced awareness of emerging technologies and trends in server systems and hardware platforms. Proactively manages own professional development. Completes Individual Development Plan (IDP).

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Five years IT experience to include four years server administration experience in a large networked environment. An additional three years experience required in lieu of Level 2 certification in assigned area of concentration below.