Overview. The Member Relationship Officer is responsible for delivering the distinctive Empeoples member experience by serving as a concierge in a progressive environment. Responsibilities include promptly greeting members in the retail branch lobby, providing account servicing including: processing account transactions (handling cash and checks, deposits, withdrawals, loan payments, and any other transactional request by member), handling genera...
OVERVIEW. The Branch Manager is responsible for daily oversight and activities of the branch, leading the team and providing exceptional member service with the highest degree of accuracy and professionalism. The Branch Manager supports, trains, and coaches the team in all aspects of sales and service, ensuring consistency, quality, and integrity. Branch Managers are a positive influence actively involved in the community and business development...
Overview. The M&A Integration Program Manager leads cross-functional efforts to integrate systems, processes, and data resulting from mergers and acquisitions. This role is focused on Program Management – overseeing and managing a portfolio of projects managed by other Project Managers – and also includes some direct Project Management responsibilities. This role helps deliver successful operational mergers & acquisitions by serving as the primar...
Overview. The Project Manager/Scrum Master is a pivotal role within the credit union, responsible for driving the planning, execution, and delivery of high-impact projects that support strategic business objectives. This hybrid role combines the structure of traditional Waterfall project management as well as working with product teams managing work using Agile methodologies such as Scrum and Kanban, ensuring they deliver value efficiently and ef...
OVERVIEW. The Training Specialist is responsible for improving employee productivity and organizational effectiveness through the development, delivery, and presentation of training and development programs at the Credit Union. QUALIFICATIONS. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibiliti...
Overview. Reporting to and under the general direction of the Content Strategy Manager, the Social Media Strategist is responsible for developing and implementing Empeople Credit Union’s social media strategy, developing content and imagery for social media, and creating content for other channels, as needed, to boost social engagement. The Social Media Strategist is a critical role for Empeople Credit Union. Key accountabilities include building...
OVERVIEW. The Mortgage Originator is responsible for generating new mortgage business by building, developing, and maximizing relationships with key contacts within the Mortgage Industry and realtor networks. The Originator participates in networking events within various mortgage focused outlets to introduce and promote the credit union and its product and service offerings to new members with the goal of increasing mortgage business. . The Mort...
Overview. The Service Officer is responsible for delivering an exceptional experience to members who seek help or direction via in-person, phone, or electronic channels. The Service Officer must be extremely empathetic to member concerns while supremely confident in their ability to guide the member to solutions that accomplish both the member and credit union goals. The successful Service Officer enjoys interacting with members regarding a broad...
