6 help desk specialist Jobs in cleveland, oh
Sky Consulting Inc is Hiring a Help Desk Analyst Near Cleveland, OH
Job Description
** All candidates must be US Citizens due to the nature of information handled and as requirement of the client**
THIS IS 2ND SHIFT POSITION PLEASE VIEW THE RESPONSIBILITIES SECTION FOR FULL JOB DUTIES
This person will This person will review the ticket system (service-now) queues and run a variety of reports to support customer service expectations.
They will also perform data entry for converting project information over to a new Project module within Service-now.
They will also perform other data entry tasks as needed in other systems utilized by the Parma operations.
Ideal candidates would be student with technical or applications-oriented training or background; possible experience as a Help Desk or customer service representative.
Must have data entry, computer knowledge and first line of defense for help desk.
Someone who has done some help desk and has tech skills would be perfect.
One of the extra skills that we were very interested in was skills (either experience or formal training) in Business analysis.
Pay: $20.87 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- ServiceNow: 1 year (Required)
- Data entry: 1 year (Required)
- Business analysis: 1 year (Required)
- Help desk: 1 year (Required)
Ability to Relocate:
- Parma, OH: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$53k-65k (estimate)
04/27/2024
05/15/2024
skyconsultingservices.com
ARVADA, CO
<25
2005
<$5M
Business Services
Related Companies
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
