Position Overview

Clinic Director—Ellie Mental Health

The Clinic Director (CD) is responsible for the overall performance and operations of the

clinic. The Clinic Director manages staff performance, hires and recruits clinical staff to

meet staffing expectation and clinical revenue needs, provides all training and

ongoing developmental support, is accountable to meeting clinic’s fiscal goals, develops

and sustains relationships with referral partners, and provides ongoing administrative

and clinical oversight. The Clinic Director works collaboratively with their Franchise

Owner.

Required Skills/Abilities

• Master’s Degree or higher education in mental health discipline.
• Independently licensed with a state-issued clinical practice license (e.g., LISCW, LMFT, LPCC, LP).
• Strong leadership, problem-solving, and executive skill sets.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong working knowledge of state requirements regulating mental health practice.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
• Adept at learning and navigating Electronic Health Record systems.

Reporting & Supervision

• Clinic Director reports to Franchise Owner
• All clinic therapists report to Clinic Director.

Tasks & Responsibilities

Hiring, Training, and Staff Management

• Oversee the hiring process for all therapists at their clinic.
• Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.
• Assess ongoing development and training needs and conduct ongoing training as needed.
• Hold staff compassionately accountable to meeting performance expectations.
• Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed.
• Manage basic clinic Human Resource tasks.

• Participate in CD Peer Consult Group.
• Conduct weekly consultations with Clinic Manager (if/when role is applicable).
• Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation.
  • Minimum interval for licensed provider: One hour once monthly
  • Minimum interval for unlicensed provider: One hour twice monthly
• Oversee twice monthly peer consultation groups to ensure clinical excellence and alignment with best practices.
• Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.

Clinic Oversight

• Provide training, staff development, and administrative oversight to support the functioning of the clinic.
• Collaborate with franchise owner and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency.
• Monitor and manage clinic office schedules and office supplies.
• Provide timely response to concerns raised by clients, clinicians, or external stakeholders.
• Serve as point of contact for building management related issues or concerns.

Clinic Outreach, Marketing, and Networking

• Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise owner and consistent with guidance from Ellie Corporate Outreach Team.
• Collaborate with Ellie Corporate Marketing Team to promote clinic’s online visibility.

Organizational Leadership

• Collaborate with franchise owner and Ellie Corporate Team to implement all required policies and procedures.
• Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner.
• Other duties as assigned