Role Responsibilities. As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by. Processing credit card transactions for the day. Handling phone system, transferring calls, reservations, etcc. Verify, balance and review hotel room availability. Perform Check-in and Check-out procedures. Administer guest payment policies and look for errors from the day shifts. Prepare folios for th...
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the b...
