Job Summary

Lounge Attendant will welcome patrons, seat them at tables in the Courtyard or Lounge, and direct them to a menu to begin service. This person must be knowledgeable and up to date on current food and beverages offered at The Lounge. Customer satisfaction is priority number one at Hotel San Jose and our customers and guests alike have come to expect a level of care and service that exceeds expectations and inspires relaxation. So, we ask that you be friendly, courteous, and knowledgeable.

The Lounge Attendant must have good communication skills, be punctual in meeting guests' needs, and possess the ability to resolve conflict with a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values, and reputation in the public eye.

Responsibilities

• Ensure immediate response is given to all guest comments and concerns, inform the immediate supervisor of concerns, and assist in implementing corrective measures when necessary.
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
• Greet guests and seat them at tables or in waiting areas.
• Assign patrons to tables suitable for their needs.
• Provide guests with menus and water.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Inform patrons of establishment specialties and features
• Operate POS systems to accept payments for food and beverages.
• Prepare receipts after establishments close
• Coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Take beverage orders from patrons
• Build cocktails and non-alcoholic beverage for patrons
• Explain how various menu items are prepared, describing ingredients.
• Run prepared food & drinks to patrons.
• Set up and break down the courtyard area to lounge standards.
• Serve snacks or food items to customers as requested or submit orders to Kitchen.
• Mix ingredients to prepare and garnish cocktails and other beverages according to Bunkhouse standards when they are in need.
• Clean glasses, utensils, and lounge equipment.
• Help plan and organize the menu and operations of the Cocktail Lounge or Bar
• Collect CC payment for all orders taken.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons.
• Maintain a high level of cleanliness and safety in the work area.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to understand other computer programs (i.e., Point of Sale)
• Ability to apply concepts of math including addition, subtraction, multiplication, division, and algebra, using whole numbers, common fractions, and decimals.
• Requires good communication skills, both verbal and written.
• Ability to learn and perform all essential job functions accurately and safely.

Education and Experience Requirements

• High School diploma or general education degree (GED).
• 1-2 years of related experience in the hospitality or service industry

Policy and Service Responsibility

• Must adhere to all hotel/company loss prevention guidelines

Physical Requirements

• Able to perform the essential functions consistent safely and successfully with the ADA, FMLA, and other federal , state and local standards, including meeting quality standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to sit, stand, and squat frequently

We are an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, your height or weight, hair (per the “CROWN” act), or any other status protected by federal, state, or local law (“Protected Characteristics”).

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.