2 Call Center Representative Jobs in Rancho Mirage, CA
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Eisenhower Health is Hiring a Call Center Representative Near Rancho Mirage, CA
- Job Objective: A brief overview of the position.
- This position is responsible to determine the caller’s needs and fulfills those needs through program registration and/or physician referral, and through interactions with other departments. Schedules all clinic appointments except HMO and workers comp patients
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- Reports to
- Manager – Patient Access/Director
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- Supervises
- N/A
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- Ages of Patients
- N/A
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- Blood Borne Pathogens
- Minimal/ No Potential
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- Qualifications
- Education
- Required: High School Diploma or GED Equivalent if hired after July 19, 2021
- Preferred: Medical Career Courses
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- Licensure/Certification
- N/A
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- Experience
- Preferred: Medical Office or Surgery Scheduling Experience, Good EMR experience
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- Essential Responsibilities
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
- Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.
- Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.
- Communicates with clinical staff for direction of calls with concerns or questions.
- Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions.
- Documents call appropriately on EHR.
- Acts as resource for information and guidance regarding services to patients and families as needed.
- Maintains and updates patient demographic information accurately to computer database, utilizing call center database.
- Schedules appointments for new and return patients for all assigned providers.
- Reschedules appointments as needed/requested.
- Takes messages from physician line and returns calls or redirects as needed.
- Performs other duties as assigned.
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Job Summary
Per Diem
01/22/2023
01/07/2024
eisenhowerhealth.org
Rancho Mirage, CA
25 - 50
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The job skills required for Call Center Representative include Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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