Position Summary
The Membership and Database Specialist is responsible for the integrity of the data in the Tessitura database, specific to development functions and constituents. The Membership and Database Specialist handles updating and maintaining member and donor information, recording membership and donation activity, analyzing donor and prospective donor information, as well as collecting and distributing information for member cultivation and solicitation.
Reporting Relationship
The position reports to the Senior Manager of Membership and Development.
Essential Functions

• Responsible for the completeness and accuracy of the donor database including but not limited to:
  • Manage daily processing of memberships and donations, including contributions made by check, cash, Electronic Funds Transfer (EFT) and/or credit card
  • Post contributions to the appropriate record in donor database
  • Prepare report of gifts and memberships received
  • Prepare and ensure timely and accurate acknowledgments of gifts received
  • Generate and oversee mailing of monthly membership renewal letters, as well as monthly reminders to those contributing via a family foundation or donor advised funds
  • Generate and distribute scheduled pledge reminders
  • Generate mailing lists for targeted development campaigns and marketing communications
  • Generate donor reports for Des Moines Art Center staff, members, and donors
  • Collaborate with accounting department to review financial records within the database to maintain data accuracy, prepare schedules for outside auditors as needed
  • Maintain contact information and donation data in donor database
• Responsible for the membership "hotline", responding to member inquiries over the phone and by email
• Analyze donor data to identify trends, donor behavior, and opportunities for fundraising growth
• Prepare reports and dashboards to track fundraising progress and provide insights
• Participation in Development events, activities and initiatives as needed

Other Responsibilities

• Acts in ways that reflect favorably on the Art Center and maintains professional standards in the quality of performance and demonstration of concern for the Art Center's collection, programs, and facilities. Adheres to Des Moines Art Center Code of Ethics, Employee Handbook and other organizational policies.
• This position offers a hybrid work schedule working both in the office and remotely.

Qualifications, Knowledge, Skills and Abilities

• Able to work with a wide variety of individuals and inspire enthusiasm for the Art Center
• Experience with donor database and accounting preferred
• Excellent communication and collaboration skills
• Discretion and the ability to maintain confidentiality
• Strong research and analytical skills
• Strong organizational skills and attention to detail
• Able to multi-task and prioritize workload
• Skilled at using Microsoft Office programs
• Ability to focus on conflict resolution, without placing blame; brings matters to successful conclusion
• Must be consistently at work and on time; ensuring work responsibilities are covered when absent and arriving to meetings and appointments on time.
• Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process and makes timely decisions.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives and supports everyone's efforts to succeed
• Experience in non-profits, arts and cultural organization and/or museums preferred

Required Education, Experience and/or Certification

• Bachelor's degree, or equivalent combination of education, training, and experience

Equal Opportunity Employment Statement
The Art Center is dedicated to equal employment & advancement opportunities. It is the Art Center's policy to hire & promote qualified individuals based on their interest, aptitude, and qualifications, and without regard to age; creed; disability or genetic information; ethnicity, national origin, race, or skin color; gender, gender expression, gender identity, sex, or sexual orientation; religion; veteran status; or any other protected group under applicable Federal, State, or Local law.
Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties & responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the incumbent. The incumbent is required to follow instructions and to perform the duties requested by his or her supervisor.
About the Des Moines Art Center
The Des Moines Art Center is a vibrant, American Alliance of Museums-accredited institution located in the capital city of Iowa that welcomes over 300,000 visitors annually from across the country and around the globe. Its historic campus consists of three buildings designed by major architects of 20th century - Eliel Saarinen, I. M. Pei, and Richard Meier - incorporated into the natural landscape of Greenwood Park. The Art Center is home to one of the strongest collections of 20th- and 21st-century art in the region, and it hosts a series of ground-breaking exhibitions and lectures each year, featuring artists known regionally, nationally, and internationally. The experimental spirit of the art for which the Art Center cares is reflected in its creative offerings, including a celebrated education program that prioritizes access and collaboration, an art school with studio classes for all ages, and the John & Mary Pappajohn Sculpture Park, situated on 4.4 acres in downtown Des Moines. The Art Center is committed to the values of diversity, equity, and inclusion, which are incorporated into every facet of its mission and identity.