Are you an Senior Applications / Systems Analyst wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Monitor critical applications using application monitoring tools ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others
• Identify of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions
• Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations
• Monitor enterprise-wide application performance and reports on application behavior analytics
• Conduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problems
• Monitor high value Business-centric transactions and manages response actions
• Identify the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning
• Detect change of state conditions that have significance for management of Configuration Items (CIs) and IT services
• Ensure all events are communicated IAW SOP and/or takes further corrective action with the application owner
• Participate in all major incident management and root cause analysis calls and provides expert troubleshooting support as needed
• Escalate as per criticality matrix definitions
• Notify the internal/external stakeholders per procedure
• Provide APM input to daily shift reports and metrics

• Exceptional written and verbal communications skills
• Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment. Proficiency in system architecture and cloud services
• Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently
• Must have Operational experience with Service Now, Solar Winds, Splunk, AppDynamics, and Aternity IT monitoring toolsets
• Experience in monitoring application performance in a command center
• Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise
• Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management
• Experience working shiftwork
• Experience participating in Major Incident Management and Root Cause Analysis

Education:

• Bachelors Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline and 5 years work experience
• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance:

• The ability to pass a Tier 2/Modest Background Investigation

Location:

• Austin, TX. (100% On-site)
• Sunday - Thursday (7:00 AM - 3:30 PM CST Time)

• Austin Information Technology Center

  Department of Veteran's Affairs

  1615 Woodward St

  Austin, TX 78741