4 customer representative entry level Jobs in santa ana, ca
Knox Attorney Services is Hiring a Client Service Representative (Entry Level) Near Santa Ana, CA
Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.
The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our "home grown" leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers' businesses.
Job Description
The Entry Leve l Client Service Representative will support the legal services department in the collections of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. This is a fast pace office, if you like to keep busy this is perfect for you!
Full-time position. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan.
- Provide daily statuses/updates to various clients via phone, emails, memos, and e-faxes
- Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters
- Prepare and send out new serve documents daily for service
- Consult with clients and staff to issue/reissue new requests
- Match, review, and process records and documents based on requested parameters of subpoenas and authorizations
- Issue payments, obtain and provide additional information/documents to custodians so they can process requests
- Close and notify all parties of orders that are being canceled, reissued and objected to
- Log codes/statuses in our proprietary software to ensure information for each order is up to date
- Not assigned to specific clients, work assigned based on areas of coverage
- Perform other job duties as assigned by Management
Education :
- High School diploma or GED, some college is preferred
- Office experience is desired
- Experienced in good customer service and professional phone knowledge and etiquette
- Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
- Understanding of computers and Microsoft Office Products (Word and Outlook)
- Ensures tracking of client orders in company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
- Data Entry skills/typing 30-60 WPM
- Full-time position. Scheduled hours for this position is Monday - Friday 8:00 am-5:00 pm (IN OFFICE)
All your information will be kept confidential according to EEO guidelines.
This position starts at $18/hr. You will be reviewed after 90 days of training.
Job Summary
Full Time
$48k-63k (estimate)
05/04/2024
05/20/2024
The following is the career advancement route for Client Service Representative (Entry Level) positions, which can be used as a reference in future career path planning. As a Client Service Representative (Entry Level), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative (Entry Level). You can explore the career advancement for a Client Service Representative (Entry Level) below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
12/28/2021: Anderson, IN
Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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Step 3: View the best colleges and universities for Client Service Representative.
