Use your skills where innovative technology solutions begin. Eclaro is looking for an Executive Technology Desktop Support for our client in Houston, TX.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:

• A tech-savvy & problem solver with a knack for delivering exceptional customer service to top-tier executives
• As a member of the team, will be at the forefront of providing White Glove technology support to C-Suite Executives, ensuring the seamless interaction with various technology components.

Responsibilities:

• Provide unparalleled customer service to C-Suite Executives, addressing the technology needs promptly and professionally.
• Interact with top-level executives to understand and troubleshoot the desktop, server, network, mobile device, printer, and application issues.
• Utilize the expertise to patch cables into switches, configure routers and switches, and execute necessary command typing for network configuration.
• Leverage your Microsoft AD administration experience to manage user accounts, security groups, and Group Policy Objects (GPOs).
• Demonstrate proficiency in scripting with PowerShell, aiding in automation and efficient systems management.
• Collaborate with colleagues in an on-call rotation, ensuring 24x7 support coverage.
• Be available to take calls from executives.
• Assist in the administration of Microsoft Exchange/Office 365, resolving user login issues, password resets, and related concerns.
• Offer comprehensive support for video, audio, and web conferencing equipment, enhancing seamless communication and collaboration.
• Work hands-on with Cisco Switch/Router configurations, providing first-level support for network issues.
• Handle occasional Rack and Stack of Equipment tasks, ensuring physical infrastructure is well-maintained.
• Collaborate closely with colleagues to troubleshoot and resolve technical challenges, including those related to Microsoft Teams and Polycom or similar systems.
• Utilize your experience working with PCs, Windows Laptops, and various mobile phone types to provide comprehensive support.
• Currently working in a Windows 10 environment with the ability to troubleshoot any related issues.
• Provide support for all video, audio, and web conferencing equipment, including troubleshooting.
• Provide 1st level support for Cisco switch/router configuration and network-related issues.

Required Qualifications:

• Experience supporting C-Level executives, Executive-level personnel, trading desk clients, and various end users.
• Familiarity with basic PC repair, image creation, and deployment practices for desktops.
• Microsoft Exchange/Office 365 user and administration experience, including resolving login issues, password resets, etc.
• Proficiency in Active Directory administration, including Group Policy development.
• Knowledge and experience in scripting using PowerShell for automation and systems management.
• Ability to work effectively in an on-call rotation to provide 24x7 support coverage.
• Strong customer service skills and effective communication with executive-level stakeholders.
• Comfortable taking calls from executives.
• Hands-on experience with PCs, Windows Laptops, and diverse mobile phone models.
• Proficiency in Microsoft Teams and video/audio conferencing equipment support.
• Knowledge of Polycom or similar systems preferred, with a willingness to learn and adapt.

If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Ashly Velasco

ashly.velasco@eclaro.com

6463571236
Ashly Velasco | LinkedInEqual Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

About the Company:
Eclaro

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

Company Size:
500 to 999 employees

Industry:
Staffing/Employment Agencies

Founded:
1999

Website:
http://www.eclaroit.com