Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

We are seeking a driven and skilled Head of Fresh Product Operations to join our team. As the Head of Fresh Product Operations, you will be responsible for overseeing and defining various aspects of operations for the Fresh Market departments (Salumi & Formaggi, Butcher, Seafood, Produce, and Fresh Pasta). This includes KPI tracking, strategic planning, goal setting, team management, layout changes, new store openings, and more. This position will report directly to the Director of Merchandising & Retail Operations to ensure that all stores are running efficiently and meeting their objectives.

• Write, enforce, and update standard operating procedures (SOPs) for Fresh Market operations such as product handling, receiving, purchasing, and more
• Leads the ongoing development of Eataly’s store layout standardization to maximize revenue and efficiency
• Monitors sales and retail teams for all Eataly North America locations and develops strategies to ensure results are met (KPIs, reporting development, weekly call set up)
• Conduct store visits and lead weekly calls to review KPIs and ensure store teams are in line with business needs and objectives
• Lead the set up and training of the Fresh Market departments during new store openings
• Support the hiring, training, motivation, and evaluation of store managers and leads
• Influences and guides Fresh Market operations by developing a strong relationship with the managers and leads in North America stores
• Collaborates with counterparts on Grocery Operations, both at Corporate and Store level, to maximize cross-merchandising and promotional opportunities
• Analyzes category trends and competitive concerns; including competitor’s pricing, assortment and consumer trends
• Supports and positively influences Fresh Market financial goals, product mix, business relationships and innovation needs
• Assists product team with the selection of fresh items and products as needed
• Performs other duties as required or assigned

• Bachelor’s degree in business, management, or related field preferred
• 4 years of retail food management experience
• Strong knowledge in Microsoft Office applications, including Excel, PowerPoint, and Word
• Outstanding analytical, organizational, and problem-solving skills with experience using data to influence business decisions
• Ability to multitask and prioritize tasks in a fast-paced environment
• Excellent written and verbal communication, motivation, and team-building skills
• Back of house or food production experience a plus

JOB REQUIREMENTS

• Ability to travel up to 50% of the time to North America locations
• Availability to work onsite with a flexible schedule including nights and weekends
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting
• Ability to lift up to 50 pounds

The annual salary for this position is $90,000- $115,000

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.