East Carolina Rehab and Wellness in Greenville NC is seeking an Admissions Coordinator.
Be the first point-of-contact for families, discharge planners and other new resident referral sources.
Also as the Marketing Direction be involved in the community to make sure people are aware of the excellence in healthcare that we offer.
The duties of the Admissions Coordinator include answering questions, giving tours of the facility, and coordinating the referral-to-admission process for inpatient rehabilitative services.
An energetic, highly motivated team player is needed to assist the Admissions Director in a results-driven census culture. This highly visible position requires a customer service professional that is detail oriented in a fast paced, multi-task environment. Candidate must have a genuine desire to display excellence in first impressions and customer service. The Ideal candidates will be comfortable with public speaking and have experience in sales and marketing.
Requirements
High school diploma is required, college degree is preferred. Customer service experience in a healthcare environment preferred Positive, empathetic, and professional attitude toward customers. Ability to stay calm in stressful situations. Computer skills and advanced communication and customer service skills. Ability to multitask and problem-solving. Listening skills and time management. Patient-centered and goal-oriented.
Proactively welcomes new admissions and responsible parties to the center and sets expectations. Builds positive rapport with patients and families by constantly rounding and addressing nonclinical concerns. Provides individualized customer service based on patients' needs. Identifies opportunities to improve service and/or patient experience via surveys, google reviews, and other methods. Investigates the root cause of patients' care concerns and involve the appropriate department leaders. Helps patients navigate various digital tools needed to complete surveys and Google reviews. Facilitate customer engagement by assisting with admission contracts, questionnaires, and other duties as assigned. Facilitates tours and validates room readiness before admission. Completes grievances form when addressing patients' concerns for proper follow-up. Maintains a positive, engaging, welcoming, and caring attitude while engaging with patients, families, and personnel. Be proficient in using electronic programs including but not limited to, PointClick Care, emails, zoom, teams, and office suite to complete assigned administrative tasks. Upholds resident rights and confidentiality.
Benefits
We offer competitive pay along with Paid Time Off, Medical, Dental, Vision, Matching 401k, Disability, etc.