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Retail Customer Service Specialist
Apply
$28k-35k (estimate)
Full Time 2 Days Ago
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The Sherwin-Williams Company is Hiring a Retail Customer Service Specialist Near St. Louis, MO

This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #3056 located at 2590 Lemay Ferry Rd. St. Louis, MO 63125

This is a Full-time role. Starting Pay: $18.00

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

Job Summary

JOB TYPE

Full Time

SALARY

$28k-35k (estimate)

POST DATE

05/21/2024

EXPIRATION DATE

06/05/2024

WEBSITE

sherwin-williams.com

HEADQUARTERS

SOUTH PORTLAND, ME

SIZE

>50,000

FOUNDED

1866

CEO

BRIAN DYER

REVENUE

$10B - $50B

INDUSTRY

Retail

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About The Sherwin-Williams Company

Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 4,000 retail locations, we continue to grow in new and exciting ways. Here, there's no one path to ... success. Our 60,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Let Your Colors Show. Equal Opportunity Employer of all protected statuses, including disability and veteran. More
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The following is the career advancement route for Retail Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Retail Customer Service Specialist, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Specialist. You can explore the career advancement for a Retail Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Customer Service Specialist job description and responsibilities

They might also discuss how to use available services or demonstrate the right way to operate a product.

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When supporting existing customers, these professionals may retrieve and update client records or tag them for follow-up by supervisors.

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They typically know how to create and update tickets and how to search for customer records.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Customer Service Specialist jobs

They listen to or read about customer problems and suggest solutions.

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Highlight the most popular FAQs.

03/09/2022: Youngstown, OH

Use screenshots, video and audio where possible.

04/03/2022: Johnstown, PA

Optimize self-service for mobile users.

03/19/2022: Biloxi, MS

Self-service help will be the first choice.

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Step 3: View the best colleges and universities for Retail Customer Service Specialist.

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