Description

Job Title: Property Manager

Department: Property Management 

Reports To: Senior Property Manager 

FLSA Status: Exempt 

Approved By: Dwelling Place Officers 

Approved Date: June 1, 2008

Summary Manages the day-to-day implementation of and compliance with policies, procedures, and programs ensuring well managed and maintained properties, placing emphasis on positive response to the concerns and needs of the residents, environmental health and safety, and quality management by performing the following duties personally or through directly supervised or other staff.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Participates in the establishment and maintenance of a marketing plan and procedures to attract new applicants and retain current residents.
• Interviews prospective residents to ascertain needs/wants and housing qualifications. Explains occupancy terms and provides marketing information, including showing rent ready model and asking those eligible for application submission. Adheres to fair housing opportunity laws throughout the process.
• Ensures applications are fully completed, processed and approved in expedient manner.
• Prepares rental agreements for lessees and compliance documents for initial, annual, and interim certifications as required with information input into property management software. Addresses and corrects any file audit findings.
• Transmits subsidy billings and collects rents or other charges due, issues receipts, prepares bank deposits, and inputs information into property management software. Takes necessary steps to collect delinquent or other outstanding charges.
• Initiates and assists with preparation of notices and actions associated with termination of tenancy in compliance with regulations, laws, and directions from lawyer and owner.
• Investigates security or resident concerns or complaints. Inspects property and rentals to determine needed repairs and identify unsanitary or unsafe conditions. Initiate corrective actions in all circumstances including those identified by other inspectors within the allowable time frame.
• Promotes positive relations and communications. Resolves resident concerns and complaints concerning other residents, visitors, or regarding other housing related matters.
• Participates in the establishment and maintenance of a constructive blended management approach (integration between property management and support services) to housing across the Dwelling Place portfolio.
• Arranges, directs and coordinates activities of maintenance staff or contractors engaged in repair, including emergency, preventative, turnover, inspection, or routine, through utilization of property management software.
• Monitors the budget, purchases supplies and equipment for use on property and authorize payment of services.
• Proficient in the use of property management software.

Supervisory Responsibilities Supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies  To perform the job successfully, an individual should demonstrate the following competencies:

• General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others. 
• Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies. 
• Marketing Skills - Achieves marketing goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information.
• Use of Technology/Equipment - Demonstrates required skills; Adapts to new technologies or equipment; Troubleshoots technological problems; Uses technology/equipment to increase productivity; Keeps technical skills up to date.
• Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills; Fosters cooperation; Defines team roles and responsibilities; Supports group problem solving; Acknowledges team accomplishments.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Requirements

• Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience Bachelor's degree and two or more years related experience and/or training.
• Language Skills Ability to read, analyzes, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills To perform this job successfully, an individual should have knowledge of Property Management Software; Database software; Internet software; Excel; Outlook; and Word.
• Professional Licenses, Certificates, Registrations Valid Michigan Driver’s License
• Other Qualifications Must be willing to work occasional evenings and weekends as needed to complete the requirements of the position.
• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to use hands to finger, handle, or feel and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually quiet.