3 dutch made inc Jobs
Dutch Pet, Inc. is Hiring a Customer Experience Coordinator Near Oakland, CA
**Customer Experience Coordinator**
Oakland, CA / Operations / Full Time **Who We Are** Were a fast-growing tech company that is revolutionizing veterinary care. Were on a mission to increase access and care to pets across the country, delivering relief to both pets and their pet parents. We are excited about tackling the hard problems in an effort to help every dog and cat live their happiest possible life.
**Who You Are** You are a customer experience coordinator who enjoys being front and center with our customers and our veterinarians, helping troubleshoot issues while adeptly navigating our systems, all while providing an 11-star experience. You love animals, you care about their well-being and you not only have an affinity for helping pets, but people as well! You have a background serving customers or clients and have demonstrated patience and empathy. You are not shy about pointing out problems and enjoy finding creative solutions in a fast-paced environment. You are proactive, adaptive, and take pride in your work.
**Responsibilities:** Field and respond to member inquiries via email (70%), Social (15%) and Live Chat (15%) Help onboard new veterinarians, ensuring they are properly set up with our systems and comfortable treating our members on our products, services and pricingAct as the point of contact for all veterinary questions, responding in a timely and professional manner Liaise directly with our warehouse team, driving timely order fulfillmentBe the eyes and ears of our customers and veterinarians, alerting management about issues and amplifying pain points to the drive process improvements across veterinary training, customer service and our platforms Find creative, fun, and professional ways to surprise our customers
**What Youll Bring to the Team:** Ability to work M-F Some experience in a customer service or client service roleAbility to think quickly and work autonomously Strong organizational skills and careful attention to detail
**Qualifications:** B.A. or college degree 1-2 years experience in a customer or client-facing role
**Bonus Points:** Have worked with Shopify, Gorgias and proprietary EMRs You have a pet!
**Benefits:** Remote through 2021 (Hybrid in San Francisco, East Bay area in 2022) Competitive compensation Flexible PTO Health, Dental and Vision Insurance Pet-friendly office
Job Summary
Full Time
$53k-70k (estimate)
05/01/2024
05/14/2024
dutch.com
Denver, IN
25 - 50
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They highlight friction points that need to be addressed or present results of customer feedback.
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A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
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The job of a customer experience manager requires aligning various organizational teams with the wants and needs of the customer.
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The customer success manager refers to a leadership position overseeing teams or may only refer to direct client relations.
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Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Coordinator jobs
Ability to understand and analyze data, helps them track trends and customer actions.
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Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
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Demonstrated knowledge of customer expectations and requirements.
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Direct the Customer Experience team on areas of customer engagement to deliver exceptional customer service and build brand loyalty.
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