Service Delivery Specialist I page is loaded

Service Delivery Specialist I

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Examples of Job Duties

SDSI (SOR/Dispatch)

Prepare Orders for Field/CO Presentation.

Clear and close troubles and orders through all associated applications including billing.

Email inquiries for order or trouble scope and follow through to completion.

Provision service orders to switch customers between exchange carriers for Local and Wireless Number Portability.

Process service orders using computer based billing and facility record systems.

Perform record maintenance and research duties associated with 911 records and address research functions.

Service Delay Order creation for service relief through multiple departments.

Examine workflow systems for order completeness and accuracy weekly and monthly

reporting.

Perform record research provides guidance and support to internal and external

customers.

Provide helpdesk assistance to internal customers.

Create reports and complete audits as required.

Provide training and mentoring of new individuals to the team.

Other duties as assigned.

Minimum Qualifications

Minimum Education and Experience Required

SDS I: Must have a high school diploma. A minimum of two years of customer service experience to include order preparation and processing. Analytical skills shown in processing information and enter data into a computer based records system with at least one year experience using computers and computer software applications.

Certifications and Licenses Required

Some levels may require you to possess and maintain an Alaska Drivers License.

Additional Job Requirements

External applicants must successfully pass a pre-employment suitability assessment and drug test.

Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, were focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities.

Exciting challenges are in front of us. Were actively building Alaskas fastest internet with fiber to the home. In rural Alaska, were building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.