Accommodate hotel patrons by registering and assigning rooms to guests, issuing room key cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Must attain excellent customer service skills and ability to handle problem resolutions efficiently.

• Greet, register, and assign rooms to guests of hotel.
• Contact housekeeping or maintenance staff when guests report problems.
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Make and confirm reservations
• Keep records of room availability and guests' accounts, manually or using computers
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests
• Record guest comments or complaints, referring customers to managers as necessary
• Review accounts and charges with guests during the check out process
• Transmit and receive messages, using telephones or telephone switchboards
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants
• Arrange tours, taxis, or restaurant reservations for customers.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person