About the Role
The System Administrator will be responsible for general system administration tasks such as; adding, moving, and changing user accounts within the Microsoft Active Directory or Microsoft Entra ID, Group membership creation and maintenance tasks, Microsoft Exchange account maintenance, file share creation and permission changes, File Server restores, and being a tier two escalation resource for generic windows troubleshooting issues that are escalated from User Support Services department.
The ideal candidate will have basic knowledge of ITIL concepts, including Incident Management, Service Requests, Problem and Change Management, and the usage of ITIL Service Desk tools, such as MS Service Manager. The candidate will work well within team based structured departments. Under general supervision, the employee receives assignments and is expected to complete them with substantial independence
Responsibilities and Duties

• Microsoft Entra ID and Active Directory administrative account tasks.
• Monitors, tunes, diagnoses, and resolves escalated complex operating system and application problems from User Support Services.
• Writes and maintains user and operational instructions.
• Reads and understands technical or other complex materials required for the job.
• Participates in all Operations and Maintenance rotational duties, including enterprise monitoring.
• Responds to alerts sent to company provided cell phone to ensure system availability.
• Partakes in server patching rotation approximately every five months.
• Monitors and completes requests for service using Microsoft Service Manager.
• Practices ITIL concepts, including Incident Management prioritization, documentation, escalation, and resolution,
• Writes and maintains moderate to complex PowerShell scripts.
• Performs other related duties as assigned or requested.

Qualifications and Skills

• Five years of professional information technology experience supporting users in a help desk environment.
• Three years of professional experience creating end user documentation.
• Three years of professional experience creating technical procedure documentation.
• Experience using VMware, VMware Horizon, Dell Wyse clients, VPN technologies, Microsoft Service Manager, Kaseya Management, Backup technologies, Microsoft Exchange, and Citrix Share File .
• Candidates must possess experience with Windows 10 and Windows 11 desktop operating systems in an enterprise environment.

To apply, please submit your resume and online application
Competitive Benefits Package
Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage : Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100% : the next 6% is matched at 50%
• Paid Time Off : Paid vacation, sick days, paid holidays, & bereavement days
• Career Development : Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.
Who We Are
Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 23 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.
Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:
By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™ .
Work Arrangement
Donegal Insurance Group has a variety of positions that are either onsite, hybrid, or remote. With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a fully remote position, the ideal candidate must live within our Donegal footprint (Current approved states for remote work are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV . Please note, this list is subject to change without notice.)
E-Verify
Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah . If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)