Job Details
Level Experienced
Job Location IHOP Express - WinStar World Casino & Resort #5631 - Thackerville, OK
Position Type Full Time
Travel Percentage Negligible
Job Shift Any
Job Category Restaurant - Food Service
Join Our Family
Who says you can't choose your family?
We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.
We are looking for employee-focused leaders to fulfill management position.
Whats in it for you?
The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day?
Employee Benefits401(k) Matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Employee Assistance Program
Free Manager Meal Per Shift
Paid Time Off
Employee Recognition Programs
Anniversary & Birthday Programs
Award Co.
Our MissionTraditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.
#PASSIONISWHATFUELSUS
Position Description
Directly supervise Employees at assigned unit. Assistant General Manager with the overall direction, coordination and evaluation of Company unit. Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training Employees; planning, assigning and directing work; appraising performance; rewarding and disciplining Employees; addressing complaints and resolving problems. Keep the General Manager informed.
Essential Functions And ResponsibilitiesNOTE: Traditions, Inc. ® may change the requirements of this job description at any time. These include, but are not limited to the following:
Embodies Traditions' Mission, Vision, and Core Values
Assist in the achievement of budgeted sales and profits
Develop and maintain professional functional working relationships with IHOP restaurant hourly Employees, Home Office, Vice President and guests
Implement the IHOP 101 Training program for all restaurant employees to improve unit operations and the guest experience
Assist in the execution of annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan
Manage the restaurant floor and focus on regular contact with guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Ensure approved guest feedback system is in use and acted upon
Communicates regularly with the Food & Beverage Director the activities of the restaurant and its employees to include written reports of the activities at the owners request
Schedule staff hours and assign duties
Comply with federal, state and local regulations that are applicable to the assigned unit
Assist in the recruitment, training and retention of Employees in accordance with the current SOP and operations plan for assigned unit.
Maintain turnover within acceptable limits. Conduct on-going coaching and administer the restaurant hourly compensation plan. Assure the performance appraisals and merit increases (if applicable) are given as scheduled
Properly document performance problems. Communicate and enforce policies on 1) sexual harassment 2) discrimination and 3) diversity.
Maintain crew member appearance and uniform standards
Ensure food is in compliance with SOP in the areas of specifications, recipes, plating and garnish
Ensure food is presented well and served at appropriate temperatures, within standard ticket times
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies. Set and adhere to pars. Order food on a timely basis. Keep inventory to a minimum with out-of-stock items
Ensure the proper operational condition of equipment, building structures and premises according to federal, state and local regulations and SOP
Keep appliances and equipment well-maintained. Keep small wares, glassware and china adequately stocked
Maintain the interior and exterior appearance of the restaurant
Ensure sanitation practices are maintained according to federal, state and local regulations and SOP. Ensure that food is properly stored (labeled, dated and rotated) and proper temperatures are maintained. Enforce and monitor a deep cleaning schedule. Train Employees on proper personal hygiene and food handling
Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings and information on the use of safety tools and procedures. Keep the frequency of accidents within acceptable limits
Assist in maintaining a safe and secure restaurant. Keep the back door of the restaurant and the doors to the office locked at all times. Control guest checks and follow proper register/cash-handling procedures
Assist in completion of all required reports and paperwork
Perform other duties assigned
This position is located within The Chickasaw Nation's Casinos.
Other Duties And ResponsibilitiesNOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
Assist the owner with special projects as needed
Recruiting, interviewing, selecting, hiring, promoting, and terminating employees
Uniforms and/or clothing should always be on stage clean
Ensure everyone always wear safety/slip resistant shoes
Ensure everyone wears a safety belt when lifting objects over 20lbs
Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
Superior attendance and punctuality
Attendance in mandatory meetings, training, workshops, and/or seminars
Required Qualifications (includes Education, Skills And Experience)High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience
Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence. Ability to speak effectively before groups and guests or restaurant Employees
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
Knowledge of laws, legal codes, government regulations regarding the food service industry
Certification through assigned IHOP training courses
Excellent oral and written communication skills
Expert computer skills, ability to compose and create reports, letters, memos, and procedures
Mature judgment and professionalism in handling all matters
Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
Excellent organization and problem solving skills
Working Conditions And Physical EffortStanding during most of the shift
Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs
Essential hand/eye coordination
Work is normally performed in a typical interior restaurant work environment
Noise level is moderate to high
Moderate exposure to cigarette smoke
Limited exposure to physical risk
Moderate physical effort required
Some travel, overnight stays as needed, rarely
EEO
Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
WSIHOP123