POSITION SUMMARY: The Store Manager is responsible for overseeing the operation of the store and ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, operating costs and loss prevention. Responsible for motivating, training and supervising a diverse group of employees. Ensures excellent customer experience throughout all areas including the donation door, sales floor and cash wrap.

EDUCATION / EXPERIENCE:

· High School or GED required

· Customer Service experience required

· 1 year Retail sales & management experience required

· Must be certified or certifiable in CPR/First Aid

· Valid Texas Driver’s License and good driving record required

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

· Ability to travel, including overnight stays, and navigate appropriately to stores as assigned.

· Ability to read, write, accurately operate and balance cash register, and successfully complete all required documentation

· Ability to communicate appropriately with coworkers and customers

· Ability to motivate and organize a support sales team with varied work performance levels

· Ability to operate all equipment necessary to perform their duties

· Community focused with a willingness to actively represent Goodwill-West Texas in a positive manner

· Ability to safely lift up to 50 lbs

· Ability to stand and walk for long periods

· Ability to stoop and bend

· Ability to work varied hours and days as business dictates

RESPONSIBILITIES & DUTIES:

(E) – Essential function of job duties

· Responsible for consistently monitoring process flow (donated/new goods to floor to securing a sale) and making improvements as necessary. (E)

· Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs. (E)

· Lead team in offering excellent customer experience at the donation door. Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor.

· Ensure that employees meet or exceed established goals (sales, production, roundup, etc.) (E)

· Create and maintain a schedule for appropriate store and donation unit coverage. Edit and approve time as necessary. (E)

· Follow budgetary guidelines and improve processes to meet or exceed those guidelines. (E)

· Responsible for floor moves, merchandising, display maintenance and store housekeeping. (E)

· Expertly navigate databases such as POS, timeclock, outlook, imeet, etc. (E)

· Responsible for receiving/monitoring stock and processing/replenishing merchandise as necessary. (E)

· Enforce and adhere to all laws, regulations, company policies, procedures and practices including signage, pricing and loss prevention. Reports violations as appropriate. (E)

· Provide training, direction, encouragement and motivation to program participants as outlined by Mission Services (E)

· Responsible for handling the needs of barriered employees in a sensitive and effective manner (E)

· Responsible for hiring, training, motivating and disciplining employees. (E)

· Train and educate staff regarding behavior, productivity and attendance. Inform Regional Sales Manager of issues or potential issues. (E)

· Ensure employee competencies & evaluations are completed thoroughly & timely. (E)

· Responsible for all aspects of daily operations of store, including timely and accurate deposits, providing accurate reports, and other documentation as needed. (E)

· Ensure employees accurately and efficiently complete all sales transactions, including following the “round up” scripting to support the Goodwill Mission. (E)

· Responsible for teaching employees how to accurately balance cash drawer and monitoring accuracy. (E)

· Maintain and display solid knowledge of routine pricing and products. (E)

· Work at different store locations as needed, with possible overnight travel. (E)

· Responsible for maintaining excellent customer service.

· Communicate appropriately and positively with co-workers and others. (E)

· Perform other duties and responsibilities as assigned by supervisor.