Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

As the Group Vice President of Engineering, you will be responsible for operating our private and public cloud infrastructure, and driving the technical direction, innovation, and scalability of our Cloud Engineering and Operations teams. You will lead a team which is responsible for operating, architecting and building key infrastructure that runs high availability services that our customers and their businesses globally depend upon. This includes building a modern cloud platform for microservices, along with the developer and operational tools necessary to empower the broader engineering organization.

This role will partner across multiple teams (engineering, support, security, compliance, customer success etc.) to enable deeper integration points which in turn will result in more rapid innovation. DocuSign is in the midst of a technology and cultural transformation, transitioning from a Private Cloud Infrastructure to the Public Cloud (Azure), and you will play a key role in this transition, driving the evolution of our operations and a move to a true DevOps culture.

This critical role will require strong leadership skills, the ability to collaborate effectively with cross-functional teams, strong change management skills and a disciplined, rigorous approach. Your deep, hands-on expertise in operating high scale services and Cloud Engineering architectures and practices, in public cloud and data center environments will be instrumental in building and delivering high-performance, reliable, and scalable solutions to support our products and services. 

We are looking for a strategic and execution oriented engineering executive with a proven track record of operating internet scale services and delivering market leading innovation, at scale for leading SaaS products. 

This position is a people manager role reporting to the Chief Technology Officer.

Responsibility 

• Lead the engineering and operations of the private and public cloud infrastructure upon which all DocuSign services run
• Manage cost and procurement for a large scale cloud operation
• Lead the transformation and modernization of DocuSign’s internal developer platform and operational tooling
• Deliver foundational technical architecture for service infrastructure that will enable our products to deliver groundbreaking innovation at internet scale
• Formulate long term DevOps and public cloud technology vision and strategy that enables DocuSign to deliver software rapidly and cost effectively
• Dive deep into technology and be the forefront of the latest tools, technologies, and strategies to help evaluate, prototype, and introduce them to our team
• Hire, grow and lead a world class engineering team as a magnet for hiring and developing great talent
• Be a carrier and role model of our culture of high performance and innovation
• Champion strong fundamentals (reliability, resiliency, data privacy, security, compliance) 
• Have a passion for continuous improvement; build a learning organizations that keeps up with the state of the art, and are an example and mentor to your team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• 15 years of combined software development & management experience across multiple languages and frameworks or equivalent experience
• 5 years leading software organizations over 100 people or equivalent experience
• 5 Extensive experience with major cloud services at scale (one or all of AWS, Azure and GCP)

Preferred 

• Extensive experience leading SRE organizations
• Demonstrated track record leading geographically dispersed teams
• Experience with large data ecosystems and data privacy, quality and lifecycle issues
• Demonstrated track record of being a change agent, leaving every team and process better than you found it
• Deep expertise in operating high scale, highly available (99.99 ) cloud services
• Prior experience with Azure
• Executive level engineering management in a hi tech company
• Extensive experience with major cloud services at scale (one or all of AWS, Azure and GCP)
• Strong architectural insights with critical thinking
• Strong executive presence with the ability to work with C level internally and externally
• Dynamic people leadership in a diverse environment building premier engineering teams
• Operational rigor and discipline along with cost management
• Crisp, clear written and verbal communication
• Ability to formulate and impactfully articulate long term vision
• Strong bias for action and committing to results
• Structured, rigorous and strict approach to delivering software
• Flexible attitude with an ability to collaborate across multiple groups

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $291,300 - $448,625 base salary

Illinois and Colorado: $273,700 - $386,575 base salary

Washington and New York (including NYC metro area): $273,700 - $411,450 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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