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Customer Service Agent
Cape Air East Boston, MA
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$44k-55k (estimate)
Full Time 6 Days Ago
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Cape Air is Hiring a Customer Service Agent Near East Boston, MA

Job Description

Job Description
SUMMARY:
This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.
PRIMARY RESPONSIBILITIES:
• Check in passengers and baggage using Cape Air’s reservation system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Additional duties as assigned
QUALIFICATIONS:
• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• Must have valid US drivers license 
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Job Summary

JOB TYPE

Full Time

SALARY

$44k-55k (estimate)

POST DATE

05/02/2024

EXPIRATION DATE

05/15/2024

WEBSITE

capeair.com

HEADQUARTERS

CAPE GIRARDEAU, MO

SIZE

500 - 1,000

FOUNDED

1989

TYPE

Private

CEO

STACEY SANCHEZ

REVENUE

$50M - $200M

INDUSTRY

Transportation

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About Cape Air

Cape Air owns and operates an airline that enables users to book and manage flight tickets.

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If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Agent job description and responsibilities

A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.

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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.

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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.

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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Agent jobs

Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.

01/11/2022: Evansville, IN

With customer service, customer support and customer experience, required.

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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.

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Agents must be trained and mentored to develop a positive approach towards handling customer queries.

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A customer service representative must be a good listener.

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Step 3: View the best colleges and universities for Customer Service Agent.

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