The Investor Outreach Associate is responsible for providing a world-class investor onboarding experience and delivering exemplary ongoing service to the DLP Investor family. This role supports the investor transaction team in facilitating new and recurring qualified and non-qualified investment accounts into the DLP Capital sponsored funds. The Investor Outreach Associate will actively reach out to investors post onboarding to solicit feedback on the process along with ensuring the investors have full access to DLP Capital platforms and tools. On an ongoing basis, the Investor Outreach Associate acts as an on-demand servicing and support resource / 'go-to' team member for our investors and holds regular investor calls and meetings to handle investor servicing needs.

What you have already achieved: (Requirements)

• Proven interpersonal, team-oriented skills
• 2-3 years Investor Relations experience within private equity or fund management preferred 
• Results oriented team player
• Strong communication, problem solving, and client service skills
• Resourceful and collaborative with ability to leverage resources across the function
• Sharp, confident multi-tasker who is flexible, proactive and adapts quickly in a fast-paced environment
• CRM and database management; HubSpot experience preferred
• Ability to build relationships and successfully work with multiple teams across the organization

What you are great at: (Responsibilities) 

• Assist in sending prospective investors portal access and other relevant information for due diligence purposes (tear sheets, quarterly reports, etc). 
• Attend and participate in daily pipeline calls and team huddles.
• Collect all required information for new investments and additions.
• Develop a reputation with investors for responsiveness, service, and positive outcomes. 
• Ensure all Prosperity Members and Investors receive a world class implementation of their investment and leave implementation with the knowledge, tools, and resources to prosper within their DLP relationship.
• Escalate investments to the assigned Investor Success Manager when there are delays in communication with investors or investors have not executed within the specified timeline. 
• Hold “onboarding” communication with new investors to review subscriptions to the funding process.
• Leverage CRM, AppFolio, and relevant company tools to record all investor interactions to maximize the efficiency and effectiveness of sales, operations, and DLP leadership.
• Maintain and monitor your pipeline: update deal notes when required, update status when applicable, follow up on aged deals.
• Maintain internal DLP file requirements across all technology platforms. 
• Monitor in processing pipeline for new investments or servicing items. 
• Onboard all new investors on the full ecosystem of tools and resources they have access to as a trusted DLP investor.
• Review and validate CRM data entries to ensure accuracy and completeness.
• Collaborate and coordinate with internal team members to solve investor questions and issues on their qualified account investments.
• Respond to any investor account servicing inquiries. Provide notes and details within CRM for team transparency. Collaborate and coordinate with internal team members to solve investor questions and issues.
• Elicit feedback from Members and Investors regularly improving the implementation process. 
• Provide written and verbal communication when investor’s funds have been received and deployed. 
• Proactively solicit attendance at virtual and onsite events, process registrations, and follow up post-event to assess the value received to share findings with relevant team members.
• Maintain up to date knowledge and expertise in DLP Funds and industry. 
• Engage team members such as ISM and Operations teams to meet with investors for additional follow up opportunities.
• Conduct relationship onboarding meetings within 7 days of funding. 

• A fast pace. We’ve grown exponentially and new team members continue to join our DLP family.
• ​A leadership team that trusts each other, communicates effectively, and is committed to helping team members grow, both personally and professionally.
• Visionary, smart, and innovative CEO. Ours is the kind of leader you read about, hope to work with, and learn from.
• A culture focused on developing and investing in team members - coaching, training, and supporting each other. We have a mantra of “Leaders made here” at DLP, focused on developing and growing leaders.

Our Mission:

At DLP Capital, we are committed to making an impact - whether it's through acquiring and developing real estate, building relationships, or empowering our clients with the tools they need to achieve their dreams. We deliver a suite of services including lending, investment funds management, and loan servicing in addition to an exclusive membership platform focused on scaling businesses and preserving wealth. We are proud to have been named on multiple Best Places to Work lists for more than six years, and have remained on the Inc. 5000 list of fastest-growing companies for 10 consecutive years.

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.

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