Operations Manager
Summary
The Operations Manager oversees day-to-day operations of janitorial services for a specific state(s) within a given region. This senior level position is responsible for the development and implementation of a variety of strategies to maximize profits, while maintaining a high level of service quality within their region. Through continual evaluation and improvement, the Operations Manager positively impacts key performance indicators such as operational cost, service quality, and team development. This position provides oversight and leadership to team members, and follows up on staff assignments.
Job Duties

• Lead and manage the day to day operation through a team of top performers
• Manages the P&L for their operations
• Holds responsibility for all territory operations, employee management, finances, sales growth, startups, account management, and other operating elements of the business
• Responsible for client relations and retention. Key Liaison between the customer and corporate office in keeping an open line of communication
• Manages and builds performance teams, providing coaching, development and mentoring to a team of managers
• Develops and holds team accountable to managing to key performance indicators
• Staying current in assigned market(s) looking for company growth opportunities
• Provides timely feedback and guidance for team members on operational issues and concerns
• Responsibilities will vary based on business needs

Requirements
Bachelor's degree or higher in business management preferred. Five to ten years of janitorial industry management experience highly preferred. BILINGUAL REQUIRED (ENG/SPAN) . Must have excellent written communications skills, and a customer service mindset. Displays thoroughness, dependability, tact and courtesy. Has the ability to work in a team environment with sound judgment and is able to think independently. Ability to analyze and deliver effective solutions required. Excellent organizational skills to include astute prioritization skills required. Experience with Microsoft and Google products required.
Diversified Maintenance Systems, is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender.