Description

The General Manager will serve as the administrative leader and works effectively with senior staff. He/she is expected to provide engaging leadership role for the company, and inspire staff towards achieving positive results. The General Manager oversees all business entity operations, including general administration departments, member and guest communications, general conditions budgets/forecasts, company staffing, and office/field project management and all projects.

Responsibilities

• Welcomes new club members and prospective owner/club members; “meets and greets” all club members during their visits to the club.
• Guarantees a positive first impression and ensures it is a priority for all departments.
• Assists and accommodates all homeowners regarding any preparations and/or concerns.
• Ensures that premium standards of food, beverage, sports and recreation, entertainment and other club services are delivered consistently.
• Consistently ensures that the club is operated in accordance with all applicable local, state and federal laws, ordinances and approval requirements.
• Coordinates with the sales and marketing team to promote the club’s services and facilities to prospective owner/members and current members.
• Manages the business of the club in a fiscally responsible manner, including financial oversight of the income statement, balance sheet, cash flow, capital budget, project management, and strategic planning.
• Reviews and initiates programs to provide members with a variety of popular events.; Supervises and approve communications to promote the club’s events and facilities to members.
• Recruiting and hiring of all essential management and staffing.
• Establish personnel policy; initiates and monitors policies relating to personnel actions and training; establishes a basic personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs.
• Provide critical input and planning to the design and development of the all new club facilities
• Oversees HOA/COA functions in conjunction with developer.
• Consistently deliver an unparalleled experience for members with creative programming of events and activities that are continually refreshed.
• Promotes a positive and healthy work environment for the staff that creates long lasting relationships.
• Visible and available to all departmental heads within Operations, Development, Finance and Sales within the Discovery Land organization.

Qualifications

• Minimum 5 years leadership in an established high end or luxury hospitality and/or golf environment required
• Entrepreneurial mentality with the ability to drive results; adaptable, problem solver, and strategic
• Well connected with a strong ability to engage; a high energy personality
• Elevated customer service skills; a true hospitality expert with a passion for excellence
• Strong in performance management and team development
• Exceptional verbal and written communication skills
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.