Description: Job Description for Keyholder
Position Overview:We are currently seeking a responsible and reliable Keyholder to join our team. The Keyholder will play a crucial role in ensuring the smooth operation of our store by providing support to the management team, assisting with opening and closing procedures, and maintaining a safe and secure environment for our customers and staff.Responsibilities:- Assist in opening and closing the store, ensuring all security measures are followed- Act as a point of contact for staff and customers in the absence of management- Provide exceptional customer service, addressing customer inquiries and resolving issues promptly- Support the management team in achieving sales targets and maintaining store standards- Train and mentor new staff members, providing guidance and support as needed- Ensure store cleanliness and organization, including restocking merchandise and maintaining displays- Adhere to company policies and procedures, ensuring compliance with health and safety regulations- Perform cashier duties as needed, accurately handling cash and credit transactions- Assist with inventory management, including receiving shipments and conducting regular inventory counts
Qualifications:- High school diploma or equivalent- Previous retail experience, preferably in a keyholder or supervisory role- Strong customer service skills and the ability to effectively communicate with customers and staff- Ability to work a flexible schedule, including evenings, weekends, and holidays- Basic computer skills, including proficiency with point-of-sale systems- Strong organizational skills and attention to detail- Ability to work independently and as part of a team- Must be able to lift and carry up to 50 pounds
We offer competitive pay, opportunities for growth, and a supportive work environment. If you are a motivated individual with a passion for retail and excellent customer service, we encourage you to apply for the Keyholder position.Requirements: Qualifications:
Education:
High school diploma or equivalent (some positions may require additional education or coursework in retail management).Experience:
Previous experience in retail, with a focus on store operations and customer service.Prior experience as a keyholder or in a similar leadership role is preferred.Leadership Skills:
Strong leadership and supervisory skills.Ability to motivate and guide a team to achieve sales and operational goals.Communication Skills:
Excellent communication skills, both verbal and written.Ability to effectively communicate with team members, management, and customers.Customer Service:
A customer-centric approach with a commitment to providing excellent service.Ability to address customer inquiries and concerns in a professional manner.Organizational Skills:
Strong organizational abilities with attention to detail.Ability to manage store operations, including inventory, cash handling, and opening/closing procedures.Sales Focus:
Results-driven with a focus on achieving and exceeding sales targets.Ability to drive sales through effective merchandising and upselling.Problem-Solving:
Strong problem-solving skills to address issues related to store operations.Ability to make decisions independently and resolve challenges as they arise.Team Collaboration:
Ability to work collaboratively with team members and other departments.Foster a positive and inclusive team environment.Cash Handling:
Experience in cash handling and proficiency in operating a point-of-sale (POS) system.Responsible for opening and closing the cash register.Time Management:
Efficient time management skills to prioritize tasks and meet deadlines.Ability to manage and delegate responsibilities to the team.Adaptability:
Flexibility to adapt to changing priorities and store requirements.Willingness to take on different tasks as needed in a dynamic retail environment.Knowledge of Store Policies:
Familiarity with and adherence to store policies and procedures.Understanding of safety and security protocols.Training and Development:
Ability to train and develop team members on store procedures, product knowledge, and customer service.
Compensation details:
17-18 Hourly Wage
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