As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.Job Responsibilities Provide leadership to review & analyze impacts and implement technology controls to meet existing and new global regulatory requirements Identify all resources needed and lead technology incident regulatory impact bridges under time pressure to drive the collection and submission of all in scope regulatory requirements Assist in the development and implementation of the Firm's technology policies, standards, procedures, control guidance and training Develop and maintain strong business and technology relationships, becoming a trusted partner, as well as building relationships with corporate functions such as Audit, Compliance, Risk and Corporate IT Risk teams Actively design and manage personal improvement plan to set and meet team and individual performance goals Participate in post-incident reviews and problem management activities with a commitment to continual learning and process improvement Proactively contribute to improvement activities during incident downtimeRequired qualifications, capabilities, and skills BS/BA degree or equivalent experience Expertise in product and infrastructure support Knowledge of risk and controls landscape, ensuring company-wide standards are met Collaborate with team members and senior technology and Business management Foster relationships from both a business and technical point of view Strong organizational skills and the ability to prioritize workload to meet deadlines on regulatory report submissions. Ability to influence others and engage stakeholders across all contributing teams and disciplines Able to work independently as well as part of a team Highly proficient in PowerPoint, Excel and WordPreferred Qualifications General understanding of Financial Services and key drivers of business performance Background in Risk Controls Understanding of the incident management process