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Customer Service Consultant page is loaded **Customer Service Consultant**

**Customer Service Consultant**

locationsBrighton time typeFull time posted onPosted 3 Days Ago job requisition idR1088564 Job Description:

**Starting salary of 23,100 per annum**

**Full time, permanent role - 35 hours per week**

**Start date March 2022

Shifts between 7am - 9pm Mon-Fri and 1 in 4 weekends**

**Brighton office based with hybrid working (every other week in office once graduated through our training scheme)**

Here youll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. Youll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose helping people live longer, healthier, happier lives and making a better world.

**This is to register your interested in joining our Customer Service team in March 2022**

**The role:**

As a Customer Service Consultant for Bupa Global youll be the first point of contact for our customers. People call for a variety of reasons from sprained ankles to life threatening Illnesses and youll need to treat each call with the same level of care and compassion as the last. It can be challenging at times. Day to day youll authorise or decline treatment in line with policy coverage and it takes a special mix of empathy and resilience to succeed but its also incredibly rewarding, helping people at a time when need when they need it most.

At Bupa Global we believe in helping people unlock their potential. So, if you can bring us the skills were looking for then we can offer you an environment where youll not only grow, but thrive. This is also a great role for recent graduates looking for experience.

You'll benefit from our structured training and development plans well offer you clear progression routes to build your skills as a coach or a manager, or support you specialise and take a side step into some of our other customer service teams. Helping you grow your career at a company thats all about its people.

Once youve completed your induction, training and are competent in your role you'll also benefit from hybrid working, only needing to go into the office **every other week** . Giving you the freedom to work from home and maintain a great work life balance. However if youd like to come into the office more often, thats fine too!

**What youll do:**

* Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether its the first call of the day or the last

* Pre-authorise or decline treatment in line with Bupa policy coverage, responding with empathy at all times

* Accurately maintain our customer database, ensuring all conversations and outcomes are recorded

* Maintain high professional standards at all times and abide by all regulatory requirements

**What youll bring:**

Our customer service colleagues come from all walks of life with varying levels of experience. No matter our age, background or history we all believe in providing great customer service and have a passion for helping others. Some of the skills youll need to succeed as a Customer Service Adviser are:

* Great listening and communication skills with the ability to respond with empathy

* A mix of flexibility and resilience to deal with a variety of enquiries

* Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you on the phone with customers.

* An enthusiastic, positive attitude with a real desire to help others

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

**Bupa Global** is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Our benefits are driven by what matters to our people. Its important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Customer Service Adviser youll be eligible for:

**Our benefits**

* 25 days holiday, increasing through length of service, with option to buy or sell

* Bupa health insurance as a benefit in kind

* An enhanced pension plan and life insurance

* Annual performance-based bonus

* Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions

* Various other benefits and online discounts

* Access to a season ticket loan for public transport

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. Well make sure you are treated fairly regardless of disability or circumstance. Thats why were happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether youve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isnt where you've been.

This is where you're going.

This is what we have belief in.

Time Type:

Full timeJob Posting End Date

28 Mar 2022 **Get In Touch**

Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.