The Senior Client Success Strategist will coordinate and manage all disciplines involved in supporting and further optimizing high-performing websites built or maintained by 829 Studios. The person in this role collaborates effectively with Strategy, Design, Development, Marketing, and other Client Success team members to yield high-quality work output in alignment with a project’s objectives and client’s business goals.

The Sr. Client Success Strategist will act as a primary point of contact for 829’s current web ongoing support clients while collaborating with the larger Client Success team and support developers to address various types of requests such as content updates, implementing feature enhancements or troubleshooting an issue within an existing integration. This person should have demonstrated client management skills including the ability to manage a project timeline and budget in order to set client expectations on the status and next steps through timely updates and weekly status calls. If you’re a confident communicator who can manage a variety of different project types, has an eye for detail, strong organizational skills, and a solution-oriented mindset, this is the job for you.

What You’ll Do

• Maintain WordPress & Drupal websites. Update individual pages, edit menu/navigation systems, and keep plugins current. You are a WordPress & Drupal guru who knows all the ins-and-outs of maintaining and troubleshooting high-performing websites on the backend along with various integrations such TractionRec, Veracross, TourCube, TourTools, CRMs in addition to a standard set of plugins that include Advanced Custom Fields, Events Calendar Pro, GravityForms, and more.
• Be the client’s advocate. Cultivate relationships with our clients and be their advocate for ongoing strategic recommendations that solve their business goals. This involves auditing and resolving issues to ensure account satisfaction; as well as effectively conveying the vision/goals to internal stakeholders and providing proactive progress updates to external stakeholders.
• Lead internal & client meetings. The Sr. Client Success Strategist will provide clear agendas, and succinct follow-up recaps, outlining next steps and associated due dates after the call to both internal team members and clients.
• Organize and prioritize task lists for both clients and internal team members. Work directly with internal team members and clients to manage project schedules (e.g. when assets are due, when content is due, etc.) and manage expectations in an organized and thorough manner.
• Keep projects on time and on budget. You are adept at solving for and mitigating potential risks if the timeline begins to slip by consistently documenting project burn and finding opportunities to optimize where possible.
• Take part in the resource allocation process. Help ensure that the right team members are assigned and perform work when needed, helping avoid any lag time between an initial client request and a follow up communication to identify a timeline and/or next steps based on that request.

What You’ll Bring

• At least 5 years of experience in a full-service digital agency is required. While we will consider candidates with in-house experience, an agency background is preferred.
• A firm understanding of how websites are built and maintained on WordPress & Drupal, including in-depth experience on how to assign responsibilities and route tasks accordingly based on the client request.
• Project management skills are also a hard requirement for this role in order to be able to manage and prioritize internal and external tasks and projects while remaining on timeline and within budget.
• Strong communication, presentation and organizational skills are essential in order to lead or participate in team or recurring client calls with marketing directors to C-Suite.
• Demonstrated ability to provide tactical solutions to meet or exceed client business objectives.

Benefits and Perks We Provide

• Remote Workplace. You have the option to work at our office in Boston or remotely in the following states: MA, NH, RI, ME, CT, NY, NJ, NC, TN, FL, IL, MO, TX, UT, AZ, CA, and CO.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 13 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Access to a budget to apply for conferences and events.

What We Believe

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.