** Consumer Loan Member Service Representative, Chelmsford, Full-Time**

**Job Category****:** Consumer Lending **Requisition Number****:** CONSU03497 Showing 1 location **Job Details**

**Description**

M-F 9am-6pm, alt Sat 9am-3pm; Flexibility to work 10-7

Digital Federal Credit Union (DCU) a progressive, fast growing credit union and the largest credit union in New England, is seeking Call Center Representatives to assist with the daily member interaction in our Consumer Loan Department.

Position Responsibilities:

* Perform various duties associated with processing Direct and Indirect loan applications and dealer packages for funding including pulling credit reports and opening new memberships, as necessary.

* Analyze information received to determine loan integrity and perform Quality Control on loan packages prior to booking. Follow guidelines to limit risk exposure to fraud and losses. Review exceptions and escalate when necessary.

* Book loans to host system and provide timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on "call backs" and member payoff calls in order to "close" the loan.

* Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners.

* Promptly answer calls presented to the Consumer Loan queues and maintain a limited amount of "not ready" time.

* Achieve monthly sales goals and referrals by identifying members' needs and by making appropriate referrals to develop the "Primary Financial Institution (PFI)" relationship.

* Perform other job-related duties as assigned by Managers(s).

**We are proud to be an EEO/AA employer M/F/D/V.**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)