** Sales Associate - Retail**

**Job Category****:** Customer Service **Requisition Number****:** SALES01808 Showing 1 location **Job Details**

**Description**

**RESPONSIBILITIES AND EXPECTATIONS**

**SALES AND CUSTOMER SERVICE**

* **Understand, support and adaptable to all company policies and procedures**

* Constantly strive to achieve and exceed personal sales goals

* Demonstrate high degree of professionalism in communication, attitude and team work with customers, peers and management team

* Demonstrate proper etiquette when communicating with external customers (phone, email and written communication)

* Develop a strong knowledge of Salt Life product specifications, including, brands, styles, bodies, fits, sizing, content and features. Communicate this knowledge to customers in a clear and concise way.

* Adoptable to store environment change:

* Policy and procedures

* New product and technology

* Customer emergencies

* Each customer has different expectations, and you need to be able to adapt from one customer's style to another on a moment's notice

* Build genuine relationships with customer:

* Welcome all customers when they enter and thank them when they leave

* Determine the customers needs and offer suggestions or alternatives

* Serve as the consultant to the customer by helping them make the right selections

* Provide honest and positive feedback to customers regarding the best products that fit their expectations

* Maintain an awareness of apparel and accessory trends

* Present how new products can mix with existing stock and previous purchases

* Communicate with management regarding customer concerns and employee matters

**INVENTORY MANAGEMENT AND MERCHANDISING**

* Maintain daily organization, cleanliness, and restock storewide:

* Complete daily opening and closing checklists

* Actively participate in merchandising activities including, but not limited to:

* Daily stock maintenance

* Stock receiving and processing

* Product transfers; return to vendor (RTV).

* Recovering the floor and ensuring all merchandise is placed in their respectable area

* Attend and participate in floor sets

* Fold, straighten, size, steam, and replenish merchandise

**LOSS PREVENTION**

* **Protect store assets and inventory through an awareness of loss prevention procedures. All suspicions and violations must be reported to the Supervisor**

* Report any missing merchandise or found tags to the Supervisor

* At all times follow the loss prevention policy and procedures. Never take matters in your own hands

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)