Job Title: Front Desk and Medical Assistant in Mental Health Settings

Company: Getwell Health Systems LLC

Location: 5115 S. 3rd Street Front Louisville, Kentucky, 40214

Employment Type: Full-time/Part-time

About Getwell Health Systems LLC: Getwell Health Systems LLC is a trusted healthcare provider specializing in mental health services. Committed to enhancing the well-being of our community, we offer compassionate care and support to individuals facing mental health challenges.

Job Description:

We are seeking a compassionate and organized individual to join our team as a Front Desk and Medical Assistant in Mental Health Settings. In this role, you will play a crucial part in providing support to both patients and mental health professionals. The ideal candidate will possess strong interpersonal skills, attention to detail, and a genuine desire to make a positive impact on the lives of others.

Responsibilities:

1. Front Desk Duties:
   • Welcome patients and visitors with empathy and respect.
   • Answer phone calls and address inquiries or concerns in a professional manner.
   • Schedule appointments and manage the appointment calendar efficiently.
   • Verify patient insurance information and assist with insurance-related inquiries.
   • Maintain confidentiality of patient information in accordance with HIPAA regulations.
   • Ensure the reception area is clean, organized, and conducive to a welcoming atmosphere.
2. Medical Assistant Duties in Mental Health Settings:
   • Escort patients to therapy rooms and assist them in feeling comfortable.
   • Assist mental health professionals during therapy sessions as needed.
   • Help with administrative tasks such as updating patient records and documenting session notes.
   • Collaborate with clinicians to coordinate patient care and follow-up appointments.
   • Monitor and maintain inventory of therapy supplies and equipment.
   • Provide emotional support and encouragement to patients during their visits.
3. Administrative Support:
   • Assist with billing and insurance claims processing for mental health services.
   • Handle sensitive and confidential information with discretion and professionalism.
   • Work closely with the administrative and clinical team to ensure seamless operations.
   • Participate in staff meetings and training sessions as required.

Qualifications:

• High school diploma or equivalent required; Associate’s degree or certification in Medical Assisting preferred.
• Previous experience in a mental health setting or healthcare environment is advantageous.
• Proficiency in using computer systems and electronic health records (EHR) is preferred.
• Excellent communication skills, both verbal and written, with a compassionate approach.
• Strong organizational abilities and attention to detail in completing tasks accurately and efficiently.
• Ability to maintain composure and provide support in emotionally challenging situations.
• Willingness to learn and adapt to the unique needs of mental health patients and professionals.

Joining Getwell Health Systems LLC provides an opportunity to contribute to the well-being of individuals seeking mental health support. If you are passionate about making a difference in the lives of others and thrive in a supportive environment, we encourage you to apply for this rewarding position.