Healthcare Client Implementation Manager – Los Angeles, CA 

Do you thrive on building relationships and ensuring successful project launches within the healthcare industry? Are you a project management pro with a passion for innovation in healthcare delivery? If so, then we want to hear from you!

About Us

About Imagenet:

Imagenet is a premier Business Solutions Provider, recognized for taking medical claims processing and document management to new levels of service, security and efficiency. Our core business is helping our clients reduce costs and increase productivity by providing efficient document imaging, data validation, adjudication and on demand retrieval of documents and data. Imagenet currently operates 8 U.S. facilities fully staffed to service each of our three divisions: (1) Claims Adjudication, (2) Contact Centers, and (3) Document Management w/Mail Room and EDI Generation.

The Role

As a Healthcare Client Implementation Manager, you will play a pivotal role in ensuring the successful onboarding and integration of our solutions for our healthcare clients. You will be the primary point of contact, leading clients through the entire implementation process from initial planning to go-live and beyond.

Responsibilities

• Partner with new healthcare clients to understand their specific needs and goals.
• Develop and manage comprehensive project plans, including timelines, budgets, and resource allocation.
• Lead and coordinate the implementation team, ensuring all tasks are completed on time and within budget.
• Facilitate clear and consistent communication between internal teams and clients.
• Conduct training sessions and provide ongoing support to ensure client staff are comfortable using our solutions.
• Monitor and track project progress, identifying and mitigating potential risks.
• Document the entire implementation process for future reference and improvement.
• Collaborate with product development teams to address client feedback and propose enhancements.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Project Management, or a related field (preferred).
• 5 years of experience in project management, preferably within the healthcare industry.
• Proven experience in leading and managing complex implementations.
• Strong understanding of healthcare operations and workflows.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficient in project management methodologies (e.g., Agile, Waterfall).
• Experience with healthcare IT systems (a plus).

Benefits

We offer a competitive benefits package including PTO, 401K, Medical, Dental, Vision, Life, Hospital, Accident, STD

Join a growing and innovative company at the forefront of transforming healthcare delivery. If you are a passionate and results-oriented individual with a commitment to client success, we encourage you to apply!

COMPANY OVERVIEW

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.