**Global Customer Experience Specialist**

at Designit Seattle **Global Customer Experience Specialist, North America**

**Shift: Wed-Sun 8am-5pm**

*Qualified candidates must be located in the greater Seattle/Redmond area*

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that were better together.

**Global Customer Experience Specialist** with the passion and experience to build what matters one project at a time.

Our new Global Customer Experience Specialist will play a role in helping our clients excel.

* Review and Triage customer and partner escalations via multiple channels (Social, Chat, and Technical Support) and determine appropriate communication plan and customer resolution path.

* Partner across various cross-functional teams and key stakeholders to ensure team is providing optimal customer experience each and every time.

* Provide clear, concise communications for all Azure customers

* Partner with Service Engineering teams to determine customer impact and provide rapid communications to customers on Live Site Incidents.

* Provide ongoing communication and status updates throughout duration of incident

* Develop and share best practices and recommendations to improve efficiencies within the internal team

* Identify root cause of escalations to drive long term resolutions

* Contribute to the creation of future Microsoft support capabilities for the cloud

**We would like you to have...**

* Excellent written and verbal communications skills are a must

* Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status; and inspire confidence

* Demonstrated troubleshooting skills, cross-team collaboration, and critical thinking

* Ability to influence people at all levels to drive resolution

* Always look at problems with customer first solutions

* High attention to detail, able to problem solve logically and think critically in mission critical situations.

* Passion for problem solving through the ability to self-learn, think critically, and have fun while doing it

* Creative Problem Solving by driving innovative solutions

* Thrive in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty

* Technical aptitude with a passion to learn

* Support experience is a plus

* Experience with Azure or other cloud technologies is a plus

* BA/BS Degree Communications or Computer Science is preferred or equivalent experience

* Available to work critical cases as needed on to be on a 24x7 basis and through an on-call model

**Would you like to join a global organization that...**

* Embraces work-life balance our employees well-being remains a top priority for us

* Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact

* Encourages innovation and experimentation

* Understands that changes will occur and adaptability is crucial to assist when it does

* Emphasizes and rewards collaboration

* Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Check out our open jobs around the world. Just so you know, we dont have a dress code, but we do have a strict no jerk policy.

*Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.*

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As set forth in Designits Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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