Overview. . The Senior Service Delivery Manager has general management and accountability to lead a service team comprised of service desk engineers, technical account managers, and Service Delivery Managers. This team is responsible for providing IT services to multiple clients throughout the Washington DC metropolitan area. The Senior Service Delivery manager is responsible for all facets of the client experience and ultimate client satisfactio...
Overview. . The Deputy Director, Service Delivery is responsible for leading the client. service delivery teams, collaborating closely with the client teams’ leadership and end user. The Deputy Director will help define, implement, and monitor the service and technical standards required to deliver best-in-class service. Establish and maintain key executive relationships. Responsibilities. ESSENTIAL FUNCTIONS. Account Management. Drive contrac...
