At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

Sounds pretty awesome, right?

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

Derivco is seeking a highly skilled and motivated Application Support Engineer to be part of our dynamic team. As a Support Engineer you will play a crucial role in ensuring the smooth operation of our cutting-edge software products and maximizing their availability.

Responsibilities:

• Support, maintain, and update existing and new operator environments, acting as a key supporting mechanism for product/feature delivery.
• Provide exceptional service to ensure maximum availability of our products and services, minimizing interruptions during maintenance, upgrades, or enhancements.
• Collaborate with problem management teams and development teams to analyze and resolve issues, taking ownership of problem cases and implementing necessary improvements.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues, ensuring seamless operation.
• Take ownership of issues and problems, ensuring timely follow-up and resolution.
• Engage directly with development teams, acting as a conduit for effective collaboration and support.
• Ensure error-free software deployments, baselining staging environments, and maintaining consistency with live environments.
• Attend project planning and requirements sessions, completing project work on time and communicating progress to stakeholders.
• Conduct capacity reviews and provide capacity reports/updates to stakeholders.
• Lead departmental initiatives and special projects, resolving incidents and maintaining strong stakeholder relationships.
• Demonstrate flexibility and dedication by taking on additional, unplanned projects as required by the business.

Requirements:

• Proven experience in supporting, maintaining, and updating software environments.
• Excellent collaboration and communication skills to work effectively with development teams and stakeholders.
• Ability to mentor and train junior team members, fostering a culture of knowledge sharing.
• Strong research and troubleshooting skills to identify and resolve system issues.
• Flexibility to provide standby support on a 24/7 basis during specified periods.
• Strong organizational skills to manage multiple projects and initiatives simultaneously.
• Willingness to work after hours when necessary to meet project deadlines.
• MSSQL / T-SQL.
• Experience with Windows Server 2019.
• Experience with PowerShell scripting skills or other scripting languages
• Experience using coding / scripting to automate manual tasks.
• Experience with CI / CD Pipeline Automation.
• Experience with Kafka.
• Experience with Kubernetes.
• Experience with Docker.
• Experience using YAML.
• Understanding Infrastructure as Code.
• Experience in Azure Application Insights.
• Experience with Azure DevOps.
• Experience with tools such as Terraform, Ansible.

Why Join Derivco?

• Hybrid working model
• Semi-annual bonus paid to employees with satisfactory performance
• 15 vacation days each year
• 10 sick days each year
• 14 paid holidays each year
• Company currently pays 80% of benefits costs for medical, dental, and vision coverages
• Company contributes to a Health Savings Account, if the high-deductible medical plan is elected (up to $1,500 for individuals/$2,500 for families)
• Eligible to contribute pre-tax funds to Flexible Spending Accounts (both medical and dependent care options are offered)
• 100% company-paid life, short-term disability, and long-term disability insurance benefits
• Access to various medical related services EAP, virtual care, exercise rewards, travel assistance
• Eligible to contribute pre-tax funds to a commuter benefits account
• 401(k) employer match of up to 4%
• Various learning and continuing education opportunities

#LI-MF1

Apply now and let's chat further!

Job Summary