Summary

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

This position is an open continuous position. Applicants will be referred as there is a need.

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Overview

* Accepting applications

* Open & closing dates

11/02/2023 to 04/16/2024

* Salary

$46,130 - $59,971 per year

* Pay scale & grade

GS 6

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Location

many vacancies in the following location:

* Milwaukee, WI

* Remote job

No

* Telework eligible

No

* Travel Required

Not required

* Relocation expenses reimbursed

No

* Appointment type

Permanent -

* Work schedule

Full-time -

* Service

Excepted

* Promotion potential

None

* Job family (Series)

0679 Medical Support Assistance

* Supervisory status

No

* Security clearance

Other

* Drug test

No

* Position sensitivity and risk

Non-sensitive (NS)/Low Risk

* Trust determination process

Credentialing

Suitability/Fitness

* Announcement number

CAZP-12193145-24-ml-LH-OCA

* Control number

758614300

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This job is open to

* The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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Duties

These positions fall under various healthcare service lines within Zablocki VA Medical Center at Milwaukee including but not limited to the following areas:

Anesthesiology Nursing, GEC Chief of Staff Physical Medicine and Rehab Diagnostic Imaging Primary Care Health Administration Specialty Care (Medicine) Mental Health Spinal Cord Injury Nursing, Ambulatory Care Surgical Care

This is an Open Continuous Announcement (OCA). Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available. Although this announcement is open until January, qualified individuals will be considered immediately when a vacancy occurs. First review of applicants will occur in one week. You will be notified when your application has been referred to selecting officials.

The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. You will provide administrative support to an assigned section. Duties may include, but are not limited to:

* Use advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

* Coordinate with the patient care team to review clinic appointment availability ensuring that clinic schedules are closely monitored to support the needs of the clinics adjusting as necessary.

* effectively and efficiently communicate with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.

* Assist with communications during the inpatient to outpatient discharge.

* Prepare correspondence to notify patients of normal lab results.

* Manage a system for follow-up care such as consults and tests.

* Process incoming patient secure messaging through MyHealthyVet coordinating with care team as appropriate.

* Participate in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.

* Adjust the flow and sequencing of the work to meet team and patient needs.

* Identify incomplete encounters and communicate findings to providers as needed.

* Assist the team to reinforce the plan of care and self-help solutions.

* Enter appropriate information into the electronic record.

* Monitor pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

* Manage patient systems to verify and validate accuracy and resolve issues.

* Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

* Inform team members about shared patients - those who receive their care at multiple VA centers or those who receive care in the community.

Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection. Most shifts are scheduled during the day, may include weekends and holidays

Compressed/Flexible:Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Retention Incentive authorized after being on board for 90 days.

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Requirements

Conditions of Employment

* You must be a U.S. Citizen to apply for this job.

* Selective Service Registration is required for males born after 12/31/1959.

* Must be proficient in written and spoken English.

* You may be required to serve a probationary period.

* Subject to background/security investigation.

* Selected applicants will be required to complete an online onboarding process.

* Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

* Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Basic Requirements:

United States Citizen

English: Must be proficient in basic written and spoken English.

Experience and Education:

Six months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

OR

One full year above high school.

OR

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION.

GS-6 LEVEL GRADE REQUIREMENTS:

SPECIALIZED EXPERIENCE: Must have one (1) full year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: Advising clinical staff on current administrative processes. Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling, canceling, re-scheduling patient appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

AND

Knowledge, Skills, and Abilities. You also must demonstrate the following KSAs:

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.

2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

3. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: Advanced Medical Support Assistant, VA Handbook 5005/117, Part II, Appendix G-45 (August 1, 2019).

Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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* Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.