Salary : $75,608.00 - $87,705.00 Annually
Location : Denton, TX
Job Type: Full-Time Exempt
Job Number: 24-161
Department: Technology Services - 01.5095 - Telecomm & Network
Opening Date: 06/07/2024
Closing Date: Continuous
Description
THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.
Denton County seeks a tech whiz for network and telecom management. You'll install, maintain, and secure network equipment, oversee phone systems, and ensure smooth operations. From data centers to vendor coordination, you'll keep the county connected and protected. The Network Engineer must provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services Team.
Examples of Duties
Network and Infrastructure Management:

• Installs, maintains, configures, troubleshoots, and upgrades network equipment (routers, switches, firewalls, VPNs, wireless infrastructure, and uninterruptible power supplies). Monitors network performance and optimizes infrastructure for high availability and minimal downtime.
• Maintains and organizes data centers, communication rooms, patch panels, and cross-connects.
• Monitors network performance and makes recommendations for improvements.
• Labels all cables according to department and industry standards.
• Manages and troubleshoots telecommunication circuits and develops strategies to reduce costs.
• Develops and implements backup procedures to ensure high availability of network services.

Telecommunication Systems:

• Installs, maintains, troubleshoots, and upgrades telephone systems (telephones, voicemail, call center applications, servers).
• Integrates voicemail systems with county network and email systems.

Vendor and Project Coordination:

• Coordinates and supervises vendors and consultants hired by Denton County.
• Develops, maintains, and communicates project plans and schedules.
• Prioritizes requirements and coordinates human and financial resources.

Documentation and Inventory:

• Maintains an accurate inventory list and documentation for all network and telephone equipment and related processes.
• Documents procedures, creates network diagrams, and creates reference documents.

Security and Compliance:

• Implements and manages network security measures, including firewalls, network access control solutions, and intrusion detection systems.
• Follows county policies and best practices related to information security.
• Protects the confidentiality, integrity, and availability of Denton County computer systems and electronic records.
• Operates as a Denton County cybersecurity champion and promotes a cybersecurity-minded culture.
• Supports compliance with CJIS, HIPAA, and other information security regulations.
• Conducts regular network assessments and audits to identify potential vulnerabilities and areas for improvement.

General Responsibilities:

• Provides technical support and training to staff on network-related issues and new technologies.
• Collaborates with staff to integrate network systems with other organizational systems and applications.
• Stays current with new technologies and industry trends to recommend upgrades and improvements.
• Participates in disaster recovery planning and testing to ensure network resilience and business continuity.
• Displays and reflects the culture, mission, vision, values, and direction of the department.
• Ensures regular and punctual attendance.
• Performs other related duties as required.

Minimum Qualifications

• High School Diploma or GED and a minimum three years of experience in a related field; or an equivalent combination of education and related experience required.
  
• Bachelor's degree in related field preferred.
  
• Position may require various computer or technical related certifications.
  
• Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
  
• Must not have any Class B misdemeanor or higher convictions or deferred adjudications.

Supplemental Information

To ensure proper delivery of emails please add to your email safe list.
Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.
*Note: These benefits are not included for Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.
Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.
Family Medical Leave: Denton County employees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leave

• for the birth, adoption, or placement of a child for foster care
• to care for a child, spouse, or parent with a serious health condition
• for an employee with a serious health condition

Employees who will be away from work for one of these reasons should contact Human Resources for additional information. When possible, an employee should provide at least 30 days advance notice. In the case of an emergency, notification should be made as soon as possible.
01

Failure to accept the acknowledgment statement below can result in your employment application being rejected for failure to meet the minimum qualifications as stated in the job posting. Your application for this employment opportunity will not be reconsidered if you fail to abide by the statements below. COMPLETED APPLICATION ACKNOWLEDGMENT: I hereby acknowledge that I must complete ALL sections of the employment application, to include the supplemental questions. I understand that failure to enter all relevant work experience in the work history section of the application will result in the rejection of my employment application. I understand that to knowingly make or cause to be made any false statement, omission, or misrepresentation of a material fact in any application, and/or its supplemental questions, shall be grounds for termination. I also understand that I must provide at least THREE references in the "REFERENCES" section of the application. Furthermore, I acknowledge that Denton County does NOT accept resumes in lieu of completed applications. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.
02

Do you have a high school diploma or GED?

• yes
• No

03

Please indicate the highest level of education obtained:

• No High School Diploma or GED
• General Equivalency Diploma
• High School Diploma
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Juris Doctorate
• PHD
• Medical Doctor

04

How many credit hours have you earned at an accredited college or university?This should include hours earned from completion of a degree, hours earned towards a degree, and/or hours earned but not in conjunction with a degree.

• No College Credit - 14 Credit Hours
• 15-29 Credit Hours
• 30-44 Credit Hours
• 45-59 Credit Hours
• 60-89 Credit Hours
• 90-119 Credit Hours
• 120-149 Credit Hours
• 150-179 Credit Hours
• 180-209 Credit Hours
• 210-239 Credit Hours
• 240-269 Credit Hours
• 270-299 Credit Hours
• 300-329 Credit Hours
• 330-359 Credit Hours
• 360-389 Credit Hours
• 390 Credit Hours or more

05

I acknowledge that I must provide the Denton County Human Resources Department with an OFFICIAL transcript confirming hours completed as indicated in the question above, should an employment opportunity be offered and accepted. Please enter your initials and today's date as acknowledgment. If you did not indicate completion of credit hours, please enter N/A.
06

Please select the years of full-time experience you have working with server technologies or in a related field: NOTE: YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.

• Less Than 6 Months
• At least 6 Months, but less than 1 Year
• 1 Year
• At least 1 Year 6 months, but less than 2 years
• 2 Years
• 3 Years
• 4 Years
• 5 Years
• 6 Years
• 7 Years
• 8 Years
• 9 Years
• 10 Years
• 11 Years
• 12 Years
• 13 Years
• 14 Years
• 15 Years

07

Please list any network, or technical-related certifications that you have:
08

Please describe your background and experience in supporting enterprise technologies in a complex network environment.
09

Please describe, in detail, your experience and proficiency in network technologies including: Cisco routers and switches, Cisco wireless controllers and access points, Cisco ISE, and Cisco Catalyst Center.
10

Please describe, in detail, your experience and proficiency in security technologies including: Palo Alto Firewalls, Global Protect VPN, Cisco Umbrella, Nomic Networks IPS, and Forescout.
11

Please provide examples of how you have monitored and optimized network performance in your previous positions (include tools and methodologies used for troubleshooting and diagnostics).
12

Please describe, in detail, your experience with installing, maintaining, and troubleshooting fiber optics and Ethernet cabling. Please include details on any specific standards or best practices you follow.
13

Do you have any Class B misdemeanor or higher convictions or deferred adjudications?

• Yes
• No

14

Do you possess a valid driver's license?

• Yes
• No

15

Where did you hear about this IT position?

• Denton Record Chronicle
• Monster.com
• Dice
• Indeed
• Handshake
• Other

16

If you selected "Other" in the previous question, please specify how you were referred to this position.
17

Should you be selected for an interview, you will receive a phone call or email with all the necessary information for scheduling and attending your interview. Please see the acknowledgment below.Failure to accept the acknowledgment statement below can delay the processing of your application. By acknowledging the statement you understand you are responsible for checking your phone messages and email address (provided during online application registration) for information pertaining to potential interviews for this job posting. To ensure proper delivery of emails please add jobs@dentoncounty.com to your email safe list. INTERVIEW ACKNOWLEDGMENT: I hereby acknowledge that all interviews for this vacancy, will be communicated via phone or email. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please enter N/A.
18

I understand that no employment contract either expressed or implied is created should I be hired by Denton County. I understand that I will be required to pass a drug/alcohol and/or physical examination prior to employment. I also understand that if I am a new employee, I will be required to complete a six (6) month probationary period. I give my consent to Denton County to conduct a background investigation including contacting any current and/or previous institutional employers, reference checks, criminal searches, and verification of credentials. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.
Required Question