Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Responsibilities include monthly service review and reporting (including summary of open and closed service requests), verification of currently installed system software versions, contract status, and escalation assistance. The team strives to become trusted advisors with our ProSupport Plus (PSP) entitled customers, acting as their advocate within the Dell support ecosystem. We strive to provide strategic and proactive value to our customers while also helping with their tactical needs.

Join us as an Analyst Account Services Management on our High Velocity team in Round Rock, TX to do the best work of your career and make a profound social impact.

What you’ll achieve As an Account Services Management Analyst, you will assist in the management of multiple work streams and service delivery processes. Prioritizing and aligning to customer needs while driving continuous improvement and proactivity to enhance customers environment and drive down their TCO (Total Cost of Ownership).

You will:

• Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met
• Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness
• Works with customers to proactively identify and resolve potential issues to achieve high system availability
• Collaborate with other team members to ensure consistency of delivery and adherence to standard practices and continuous improvement
• Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements 

• Demonstrated attentiveness to quality and productivity 
• Good communication skills and attention to detail 
• Working knowledge of Microsoft Office products and ability to work in a team environment 
• Capacity to work effectively with senior management 

Desirable Requirements 

• 1 to 2 years of related experience
• Bachelor’s degree 

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered. 

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page. 

Compensation

Dell is committed to fair and equitable compensation practices. The pay range for this position is $44,625 - $64,130 depending on location. 

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.