Title: Senior Data Insight & Reporting Analyst
Location: Philadelphia, PA
Type: Contract to Hire
Our client is seeking a Senior Data Insight & Reporting Analyst who will support operational improvement initiatives.
Key Accountabilities:

• Consults with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision making, and facilitate related process/data improvement efforts.
• Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues.
• Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools.
• Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls.
• Answer complex business questions via SQL queries to enable business owners to make critical decisions.
• Investigate to identify problematic trends that may impact member experience and operational metrics negatively.

Required Skills:

• Bachelor's Degree (e.g., Statistics, Engineering, or Economics).
• 7 years of experience in Data Analytics.
• Manage, transform, and analyze data using SQL.
• Experience with data visualization tools, such as Power BI and Tableau.
• Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems.
• Ability to translate business language into technical requirements.
• Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights.
• Strong Microsoft Office skills: Excel, PowerPoint.

REQ-001272