Job Summary:
Tri-County International Trucks in Warren is seeking a highly organized, detail-oriented individual to join our team as a Truck Service Manager. This is a full-time, salaried administrative position in the Medium & Heavy Duty truck industry, working at our dealership in Warren, Michigan. As the Truck Service Manager, you will be responsible for overseeing all aspects of our service department, including managing a team of mechanics, ensuring efficient and timely repairs, and maintaining quality customer service.
Compensation & Benefits:
We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for growth and advancement within the company.
Responsibilities:
- Oversee and manage the day-to-day operations of the service department
- Hire, train, and manage a team of mechanics and service technicians
- Schedule and assign work to ensure efficient and timely completion of repairs
- Ensure all repairs are of high quality and adhere to safety standards
- Monitor inventory and order supplies as needed
- Maintain strong relationships with customers, addressing any concerns or issues in a timely and professional manner
- Analyze and manage department budgets and expenses
- Implement and enforce safety procedures and protocols
- Keep up-to-date with the latest industry trends and advancements
- Conduct performance evaluations and provide coaching and feedback to employees
- Collaborate with other departments to ensure a seamless workflow and customer experience
Requirements:
- Bachelor's or Associates degree in Business Administration is preferred, Automotive Technology, or a related field preferred. Will look at experience as an alternative.
- Previous experience in a management role, preferably in the auto industry
- Strong leadership skills and ability to effectively manage and motivate a team
- Excellent organizational and time management skills
- Knowledge of automotive repair and maintenance processes
- Understanding of budgeting and financial principles
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and knowledge of industry-specific software
EEOC statement:
Tri-County International Trucks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.