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Role: Sr Technician Data Center Operations

Location: Centennial, CO (100% Onsite)

Duration: 3 Months Contract to hire

Position Summary:

We are seeking an experienced Senior Technician with a passion for troubleshooting and resolving a range of datacenter infrastructure issues including, but not limited to, hardware, fiber, networking, and related problems. The successful candidate will possess strong supervisory experience and outstanding customer service skills, with the ability to communicate effectively both orally and in writing. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

Position Description:

Senior Technician - Data Center Site Operations is responsible for executing operational objectives, policies, and procedures. As the Data Center Operations representative, you will manage projects, installations, testing, budgets, risks, and changes, ensuring the smooth functioning of our data center infrastructure. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate will demonstrate a strong aptitude for troubleshooting, improve effectiveness through process innovation, and take ownership of technical issues to drive resolution.

Position Responsibilities

As a Senior Technician, you will:

Participate in regular meetings with stakeholders to establish and maintain strong relationships

Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis

Coordinate vendor procurement and contractual activities

Ensure data center equipment maintenance meets industry standards

Oversee operating budget and complex facilities projects, including project budget, schedule, and scope

Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation

Oversee commissioning processes and lead testing of existing and new equipment

Successfully deliver projects on time, on budget, and within scope

Communicate and collaborate effectively with external project teams and resources

Identify stakeholders, review design packages, and select vendors

Manage project deployment risks and forecast budget requirements

Act as the Data Center Operations POC for site infrastructure initiatives

Handle and resolve escalations while partnering with relevant stakeholders to deliver projects

Write comprehensive RFPs for various projects

Assist in budget management

Develop and implement policies and procedures for essential operating protocols

Prepare business plans and conduct data analysis of relevant reports

Assign responsibilities to subordinates

Conduct interviews and select candidates for employment

Perform associate performance appraisals and recommend salary adjustments

Counsel and coach associates and administer disciplinary action when necessary

Install various hardware as required

Complete/Oversee service orders in an accurate and timely manner

Oversee routine operational maintenance support and hardware maintenance

Respond to customer requests quickly and resolve technical problems effectively

Oversee coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures

Coordinate with other technical teams to complete various tasks, requests, and/or projects

Frequently lift or move equipment and material weighing up to 50 pounds for various needs

Oversee planning, coordinating, and managing the technical aspects in projects related to the datacenter

Identify and manage dependencies between these projects and with other ongoing activities

Lead and assist with all design aspects of the data center support systems and overall data center layout

Effectively communicate design standards to internal and external project partners

Find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability

Engage in physical data center activities such as planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning

Maintain service level agreements through implementation of proactive issue detection and reporting

Qualifications

Extensive experience in a 24/7/365 critical facility environment, including troubleshooting, management, and mentoring of skilled professionals

Knowledge of EHS compliance requirements and experience with audits

Understanding of power distribution and control systems, redundancy, resiliency, and protection

Ability to manage change and influence cross-functionally

Previous experience in people management is essential

PM certification(s) are a plus

FOA certification a plus

Strong communication skills, including effectively communicating progress of programs/projects

Demonstrated ability to influence and resolve challenging stakeholder situations

Financial acumen with the ability to connect program objectives to financial results and manage project budgets effectively

Must use and maintain personal protective equipment as required

Ability to write concise and accurate reports

Ability to appropriately escalate data center incidents and respond to alarms

Communicate effectively with customers and internal staff

Learn quickly and address issues as they arise in a Mission Critical 24 7 environment

Schedule flexibility with ability to work non-standard business hours

Strong work ethic and accountability

Ability to work independently and follow all escalation procedures regarding critical or emergency situations

Ability to operate in and promote a rigorous process-driven team environment

Ability to logically analyze and solve problems

Ability to effectively multi-task while assisting customers and working on multiple projects

Familiar with computer systems and software programs such as MS Word, Excel, and MS Outlook

Ability to climb and balance

Ability to stoop, kneel, crouch, bend, stretch, and crawl

Must be comfortable working in a high stress, fast paced environment with shifting priorities

Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support

Ability to lift up to 50 pounds

Train and mentors Technicians through on-the-job training (OJT) and provide direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications

Proficiency in troubleshooting and diagnosing computer, server, and network hardware

Proficiency with designing and leading infrastructure modification projects

Proficiency with troubleshooting/installing/testing sophisticated circuits

Proficiency installing circuits requiring sophisticated fiber terminations

Proficiency with installation, testing, and modification of cross-connects per documented procedures with accurate cable management

Proficiency installing low voltage cable in active data center environment

Experience with opening and closing tasks within ticketing system is highly preferred

Experience with Hard Drive Sanitation Software (Blancco) is desired

Proficiency in Microsoft Office Suite is preferred

Experience with Network tools (Infoblox, Lantronix) is desired

Experience with Azure DevOps is desired

Experience with DCIM management software is preferred

Experience with CAD/Visio is desired

Experience with technical documentation creation

Experience with Data Center equipment is preferred

Experience with Client hardware troubleshooting including diagnosis and/or replacement, cybersecurity requirements, client architecture is preferred

Knowledge of DevOps methodologies and concepts is desired

Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly

Excellent research, decision-making and organizational skills are required

Excellent communication skills including spoken and written skills

Proven analytical, evaluative, and problem-solving abilities

Excellent customer facing skills

Familiarity with the following standards:

o Building Industry Consulting Service International (BICSI)

o Electronic Industries Alliance (EIA)

o Telecommunications Industry Association (TIA)

o National Electronic Code (NEC)

Experience

5 years operations-related hands-on experience or equivalent work experience

Education

Bachelor's Degree in Information Technology or related field, or equivalent experience

Rahul.B

Team Lead

SPAR Information Systems

Email:

Sr. Technician - Data Center Operations - Direct Client