Service Department BDC position is now available at World Kia Joliet.

What we're looking for:

You must have a friendly voice on the phone and have experience dealing with guests.

We prefer some dealership experience but will train the right candidate.

This position usually leads to something else in our dealership so it is a great place to start your career!

Full-time position including some Saturday hours.

What We Offer:

• Full-time position with varied hours-must be flexible
• Major Medical
• Paid Vacation
• Opportunity to grow and advance professionally and financially

RESPONSIBILITIES:

• Schedule customer appointments for service
• Arrange towing or transportation to and from the dealership
• Update customers on the status of their vehicle
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Provide basic information to callers who have general inquiries
• Prepare sales and service gas tickets for the accounting department
• Serve as a backup to the sales department cashier
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.

REQUIREMENTS:

• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
• Background check required

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work Location: In person