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**Position** : Credit & Collections Specialist
**Location** : Mansfield, MA
**Requisition ID:** : 25993
**General Purpose:**
Contact existing customers to complete credit applications. This includes ensuring contact information is accurate, completing reference requests, and reporting. Handle multiple files at one time. Work closely with the department Credit Analysts and Credit Managers. Contact customers, either via phone, fax, and/or email to collect past due funds owed to DFA. Also perform and assume responsibility for some cash application (applying payments against open invoices).
**Job Duties and Responsibilities:**
Contact existing customers via fax, email, or phone in order to have them complete a credit application as part of our routine re-evaluation of existing accounts. Confirm the accounts payable contact information
Perform general scanning of various documents
Send out reference request forms to both bank and trade customers listed on the credit application once the credit application is received
Run a D&B report (as well as possibly a Cortera and/or F&D report as well) on the customer in question
Once all the data is accumulated (i.e., the credit application, one bank reference, three trade references, the D&B report, and possibly financial statements), transition the customer to another member of the Credit team so that credit limit decisions can be made
File or scan the data for the customer file
Identify accounts that have become delinquent and, depending upon several factors (tenure of the account, the number of past due invoices, the total $ amount owed and/or the past payment history of the customer, etc.) communicate via either email or phone call
Document activity within our collection software, and subsequently, follow up to ensure the customer followed through on their payment commitment
Bring to the attention of his/her supervisor accounts that did not follow through as promised
Perform duties in payment application. This responsibility may also require the Credit & Collections Specialist to contact the company in question
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.
**Minimum Requirements:**
**_Education and Experience_**
High School Diploma and 2 years general accounting, office, or credit experience
SAP experience preferred
License and/or Certification None
**_Knowledge, Skills and Abilities_**
Quality Oriented - possess technical and professional competency, demonstrated by work that is timely, accurate, organized, and clearly articulated with attention to detail
Able to problem solve
Able to be a good team player
Able to communicate clearly and effectively, both verbally and in writing
Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
Able to multi-task
Able to interact in a positive way with all personnel within Dairy Farmers of America and with customers and vendors
Effective human relations skills, including good listening ability
Must be able to read, write, and speak English
An Equal Opportunity Employer
Full Time
$54k-70k (estimate)
05/07/2024
05/20/2024
dfamilk.com
KANSAS CITY, KS
15,000 - 50,000
1998
Private
RICK SMITH
$10B - $50B
Consumer Goods
DFA manufactures and markets cheese, butter and dairy products to the food and beverage industry.
The following is the career advancement route for Credit & Collections Specialist positions, which can be used as a reference in future career path planning. As a Credit & Collections Specialist, it can be promoted into senior positions as a Credit and Collections Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Credit & Collections Specialist. You can explore the career advancement for a Credit & Collections Specialist below and select your interested title to get hiring information.