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Moments Hospice
Saint Cloud, MN | Full Time
$39k-49k (estimate)
Just Posted
Hospice Call Center Representative
Moments Hospice Saint Cloud, MN
$39k-49k (estimate)
Full Time Just Posted
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Moments Hospice is Hiring a Hospice Call Center Representative Near Saint Cloud, MN

Moments Hospice is currently looking for 3 Call Center Representatives to join our Team.

1 position to work M-F 08:30am-5:00pm

1 position to work M-F 08:30am-5:00pm - Bilingual English and Spanish

1 position to work M-F 07:00am-03:30pm

Responsibilities:

  • Provide exceptional customer
service to clients via phone, email, and chat
  • Answer client inquiries and
resolve issues in a timely and professional manner
  • Answer inbound calls and
make outbound calls answering general questions and/or transferring calls to
the appropriate staff member or department.
  • Follow company policies and
procedures for all interactions
  • Monitor incoming faxes
for documents to be attached to the patient's medical record.

Requirements:

  • Previous experience in
customer service or call center is a plus
  • Excellent communication
skills, both verbal and written
  • Strong phone etiquette and
active listening skills
  • Ability to prioritize
tasks effectively
  • Strong problem-solving
skills and ability to think on your feet
  • Detail-oriented with the
ability to accurately enter data into systems
  • Bilingual (Spanish) is a
plus.

Job Summary

JOB TYPE

Full Time

SALARY

$39k-49k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

07/21/2024

WEBSITE

momentshospice.com

HEADQUARTERS

MINNEAPOLIS, MN

SIZE

25 - 50

FOUNDED

2016

CEO

RAQUEL BOSACKER

REVENUE

$10M - $50M

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About Moments Hospice

Moments Hospice is a Medicare Certified Hospice Agency serving 53 Counties in Minnesota, 69 Counties in Wisconsin and the Des Moines, IA metro area. We are focused on creating individual plans of care, because every patient and family is unique. Moments Hospice is committed to honoring patients and familys wishes during the end of life process. We take great pride in creating long lasting partnerships with our Hospitals, Facilities and Community partners by recognizing that we are guests in their facilities and that collaborating on a joint plan of care always results in the best outcome for t ... he patient. It is our mission to help increase the communities awareness of the Hospice Benefit as we believe that everyone deserves to be comfortable with an optimal quality of life during the end of life process. Rather than a place, hospice is a philosophy - a program of care and support wherever patients need us. Our services extend to any location - a private residence, hospital, assisted living facility, or nursing home. Moments Hospice has defined as its mission to affirm life during its final stages by providing compassionate care to patients and their families; by providing access to hospice care for underserved or difficult to serve populations; by wise and efficient use of available resources, and by educating the community in order to provide them with knowledge regarding end-of-life and hospice care around quality of life. More
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