Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Lead technical analysis, implementation and deployment
• Coordinate technical activities with key internal and client stakeholders
• Document key solution architecture artefacts and participate in design activities
• Develop technical change requests, migration and test plans
• Participate in the provision proof of concept and pilot environments
• Support Project Managers in managing scope variations and risks effectively
• Work with the team to develop problem management and service improvement plans
• Liaise with vendors and service providers to execute technical changes
• Ensure team follows best practices and maintain service level agreements
• Mentor others/junior staff on your core vendor products and technologies
• Document technical SOPs into the knowledge base for technical and non-technical audiences

Qualifications

To be successful in this role you have:

• 4 to 6 years of related Windows systems experience
• Strong Microsoft Configuration Manager and Microsoft Intune product knowledge 
• Strong skills in deploying Windows 10/11 builds, applications and updates to desktops and workstations using both Intune Autopilot and Configuration Manager
• Strong skills in Windows 10/11 and Windows Server Image creation
• Strong exposure to Virtual environments such as Citrix Virtual Apps and Desktops, Citrix ADC and Azure Virtual Desktop
• Strong exposure to Windows Server infrastructure
• Strong understanding of ITIL concepts, including Incident, Change, Problem management
• Fundamental understanding of Microsoft Azure, Azure Active Directory and AWS
• Fundamental understanding of Active Directory environments including AAD-Sync
• Fundamental understanding of available migration strategies, paths, risks and issues with the relevant products
• Experience in Linux environments such as Ubuntu and Citrix ADC
• Experience in PowerShell scripting, including creation of automations in Intune, Azure Automate and scheduled tasks
• Experience in supporting cloud transitions
• Must be able to estimate and balance workloads, internal and external expectations, and work in high-pressure engagements with high-profile stakeholders
• Interested in growing by taking on challenging and rewarding projects or assignments
• Ability to learn new product updates and technologies
• Ability to communicate appropriately with client technical and executive staff

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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