This position will report to an onsite facility full-time in Cambridge, MA.

Job Description Summary:

We are looking for a highly motivated Instrument Support Specialist to provide critical, on-site, scientific and operational support as part of a dynamic lab service team. The role is mainly responsible for supporting Flow Cytometry and FACS equipment and scientists’ operators as requested by our pharmaceutical customer. Other general lab responsibilities will also be required, all of which require a high level of attention to detail to provide a quality service.

Responsibilities:

Perform general and routine on FACS equipment maintenance, timely instrument start-up/shutdown, QC/QA of cytometers following documented Standard Operating Procedures (SOPs)

Perform equipment troubleshooting and fix routine FACS equipment issues.

Keep track of & order basic supplies, helping to coordinate service visits by technicians (contacting / scheduling non-routine instrument maintenance and repair).

Assist with scheduling & calendar management, operation of cytometers & sorters

Respond to queries, communications, and workflows with flow labs to ensure consistency and timely resolution

Become familiar with all software used in the facility

Demonstrates appropriate use of relevant equipment after training

Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

Attention to detail

Excellent organizational skills

Ability to troubleshoot and solve problems

Ability to follow oral and written directions

Ability to work independently

Basic experience with MS Office: Excel, Word, and Outlook

Basic Qualifications:

Associate Degree with 0-2 years of experience in a scientific or lab environment OR

High School Diploma with 2 years of experience in a scientific or lab environment.

Preferred Qualifications:

Associate Degree in a scientific field

Experience in a laboratory environment

A highly qualified candidate will have experience with flow cytometry systems