Part-Time evening or Morning shift as needed. (Floater)

(Must Have Hotel, and Opera Experience).

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club members and also returning guests. In addition, you are expected to:

• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Answer phones in a prompt and courteous manner
• Take payment from customers while accurately processing all cash and credit card transactions using established procedures
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events such as weddings and business conferences by directing their inquiries to the sales department.
• Follow established hotel safety protocols and procedures at all times.
• Perform other duties assigned including room tours, special guest requests, etc.

Skills
To be successful in this role, you should possess the following skills:
- Strong knowledge of hotel management systems and phone systems
- Excellent hospitality management skills with a focus on guest services
- Exceptional phone etiquette and communication skills
- Ability to build positive guest relations and provide personalized service
- Multilingual or bilingual proficiency is a plus
- Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy
- Attention to detail and ability to multitask in a fast-paced environment

If you are looking for an exciting opportunity in the hospitality industry, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our valued guests.

Job Type: Part-time

Pay: $18.00 - $19.50 per hour

Expected hours: 16 – 36 per week

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Englewood, CO 80112: Relocate before starting work (Required)

Work Location: In person